The play button/keyboard shortcuts for the play button won't play the video.

[HannahRite]

It's much easier showing than telling, so here's a gif demonstrating what I mean by that problem.

Whenever I try to press the play button, nothing happens. It doesn't change to a stop button, it doesn't play the video, nothing. Playing the video is extremely important for me when I make videos. If I can't play the video, how am I supposed to know what it looks like?

I tried restarting the program. Didn't work. I tried restarting my computer. Didn't work.

Please someone help.

[Mo Moolla]

Hi

I would recommend you reset your preferences

Press Alt (Windows) or Option (Mac OS) while launching Premiere Pro.

You can release the Alt key or Option key when the splash screen appears. To reset preferences and plug-in cache at the same time, hold down Shift-Alt (Windows) or Shift-Option (Mac OS) while the application is starting

Let me know if this resolves your issue

[HannahRite]

I just reset my preferences. Still won't play.

[Mo Moolla]

Hold on is that the source monitor you are pressing play on or the program monitor?

On the right is a window (program monitor) that will play whats on your timeline

Have u loaded anything onto the source monitor?

Can you manually scrub the source monitor timeline?

[HannahRite]

I was pressing play on the program monitor in the gif. I remember loading an audio file onto the source monitor but nothing happened when I pressed play on the source monitor. But I'll change the renderer to software only and I'll update you on that.

[Mo Moolla · Accepted solution]

You could also change video renderer to software only and see if that solves this issue

[HannahRite]

Woah! It worked! Thank you dearly! You are amazing!

[Mo Moolla]

You are welcome

Glad to get you back on your feet

Mo

[Peru Bob]

hannahrite  wrote

Woah! It worked!

That means that you need to either update or roll back your video driver.

[Mo Moolla]

Agreed +1

[akshi5E7A]

I'm really sorry to bother you (plus I'm 2 years late) but how exactly do I do that? Do I do it in After Effects Preferences or my own system settings or something else?