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Itay33084396mpxu
New Participant
November 29, 2023
Question

transcript in premiere 2024 does not work, stuck on loading for several hours

  • November 29, 2023
  • 2 replies
  • 4681 views

Hey people
I don't understand why but when I try to make a transcript on my video - it's just stuck for hours and doesn't progress anywhere - on the contrary, the estimated time just goes up and up.
what can I do?

thanks

    This topic has been closed for replies.

    2 replies

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    December 22, 2023

    Hello, @Itay33084396mpxu, @Jolyssa Marie3433004799nv, and @Kiki O,

    I see that you are still having this problem. Can you give me full details about your system and media so the community can help better?

     

    You might try updating Premiere Pro to 24.1, if you have not already done so. Let me know if it works.

     

    I apologize for the frustration.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    K
    Kiki O
    New Participant
    January 9, 2024
    Hi and happy newyear @Kevin-Monahan, my apologies for the late reply. Yes I am using the latest version of premier pro which is 24.1.0 (build 85). As for the full spec of the system: Processor 13th Gen Intel(R) Core(TM) i7-13620H 2.40 GHz Installed RAM 16.0 GB (15.7 GB usable) As for the media, it was recorded with a canon eos 7d mark 2; the media type is mp4 the size is 301mb (time duration:3mins 29sec) and resolution is 1080p at 25fps.
      K
      Kiki O
      New Participant
      January 9, 2024

      Myt premier pro updates regularly through my creative cloud account that is active. But even with the regular update, the transcription just acts the same, no progress.

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      November 29, 2023

      Hi @Itay33084396mpxu,

      Thanks for writing in. Looks like you are having a speech to text issue with the transcription process hanging. Which language are you transcribing? Which language is set as your default in Transcription Preferences? If it isn't English, you might try changing that to suit the transcription process. Does that make it work better? Let me know any missing info, so we can help you. Sorry for the hassle.

       

      All the Best,

      Kevin

      Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
      I
      Itay33084396mpxuAuthor
      New Participant
      December 2, 2023

      hey thank you for your answer

      actually the language is English.

      that is why I am getting so confused as to why it is not working.

      any idea what can I do in that situation?

      thanks!

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      December 5, 2023

      Hi @Itay33084396mpxu,

      I read your notes. Sorry my advice was unhelpful. Is your OS an English one? If not, maybe that can affect the situation. Can you upload a sample clips so we can test it out. You can send me a PM with a private link, if you like. I hope we can help you.

       

      Thanks,

      Kevin

      Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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