Transcription not working

Community Beginner ,
Nov 02, 2021 Nov 02, 2021

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On Adobe Premiere Pro v 22, the transcription tool stopped working. When I click on it, nothing happens. The Before photo attached is before I click on transcribe sequence, and the After photo is after I click it. It used to work on the earlier version. Am I doing something wrong, is there a bug, or do I need to reinstall it?

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Adobe Employee , Nov 11, 2021 Nov 11, 2021
Hi, it's very odd that this is not working on your end. Did you try and re-install Premiere? If that doesn't work either, can you install the Beta version (go to Creative Cloud Desktop app, select Beta apps in left-hand column) and check it there? Thanks, Kerstin

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Adobe Community Professional ,
Mar 17, 2022 Mar 17, 2022

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This all appears to be working correctly in Beta 22.4.0 Build 8. And I believe the Release version is working correctly.

 

Stan

 

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Community Beginner ,
Nov 09, 2021 Nov 09, 2021

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Hello,

 

My experrience using the Transcribe Sequence button after updating to V22 last week was that nothing happened when I clicked the button in the Text Pane window. I then found that down in the far lower right corner of my screen was the corner of a pop up menu and dragged it to center screen. There was the create transcript menu. Once I clicked the transcribe button on that I was able to get the transcription.  

 

I am using a MacBook Pro 2019, IOS Monterey V12.0.1 with extended desktop to two additional monitors besides my laptop monitor.  It does not do this when I am only using my laptop.

 

Not sure how to get the pop up menu to appear in screen rather than way over in the corner when using extended desktop.  

I am wondering if it is a IOS issue or an Adobe issue? 

Screen Shot 2021-11-09 at 16.09.30.pngScreen Shot 2021-11-09 at 16.10.37.png

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Community Beginner ,
Nov 10, 2021 Nov 10, 2021

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I use Windows and the create transcript menu does not show up for me.

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New Here ,
Nov 11, 2021 Nov 11, 2021

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I am having the same issue as alxchv - transcriptions work on the previous version, not on v 22.0

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Adobe Employee ,
Nov 12, 2021 Nov 12, 2021

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Hi Mike,

do you have any plugins installed?

 

Does is work again if you re-install Premiere Pro 22.0, or if you install the latest Beta version from the Creative Cloud Desktop app?

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New Here ,
Nov 15, 2021 Nov 15, 2021

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Hi there,

 

I am also a Windows user and the same thing happened to me on my Premiere Pro V22.

 

 

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New Here ,
Nov 16, 2021 Nov 16, 2021

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No plugins installed.  Re-installing V22.0 doesn't appear to solve the problem. When the Transcribe sequence button is pushed the next window - Create transcript - doesn't appear.

 

It does appear to work on the Beta version

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Adobe Employee ,
Nov 16, 2021 Nov 16, 2021

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Are you seeing anything else in the Transcribe tab or is it completely empty? WHat happens then you close the Text panel and then open it again? Do you have a second monitor installed and the "Create transcript" dialog pops up on the other screen?

 

It would be very helpful if you could send me the UXP logs. This log is created when you see this problem happening (you can check the time stamp in the name of the log file).

 

You can find these here: 

on Mac:
Users/<your username>/Library/Logs/Adobe/Adobe Premiere Pro 2022
or if you're on Beta: Users/<your username>/Library/Logs/Adobe/Adobe Premiere Pro (Beta) 2022

 

on Win:
/users/<your username>/AppData/Roaming/Adobe/Premiere Pro/Logs
or if you're using Beta: /users/<your username>/AppData/Roaming/Adobe/Premiere Pro(Beta)/Logs

 

Please share the UXP log files so I can take a closer look. Thank you!

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Community Beginner ,
Nov 16, 2021 Nov 16, 2021

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Hello,

 

I've attached the UXP log from today from my MacbookPro running Premiere Pro v22.0.

My transcription tab pops up in the far lower right corner of my monitor (I posted pics earlier in the thread). I can drag it to center screen and finish my transcription process.  I am using multiple monitors and this does not occur when I am only using my MacbookPro and it's screen.  

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Adobe Employee ,
Nov 16, 2021 Nov 16, 2021

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Thanks a lot for your UXP log, I'll take a look at that, this sounds like a bug we should fix.
Looking at your screenshot, this is only happening when you're using multiple monitors and Premiere Pro is not full screen, is that right? Where does the Transcribe dialog position when Premeiere Pro is set to full screen?

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Community Beginner ,
Nov 16, 2021 Nov 16, 2021

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Both the transcription and caption dialogue boxes will appear in the lower right corner of my Macbook Pro Screen when I am in full screen mode on a second monitor. However the boxes will move if I exit fullscreen mode and poistion the main Premiere Pro window so that it is justified left on the second monitor.  This only seemed to occur after I upgraded to IOS Monterey so it may be an Apple issue as they seem to have upgraded their display preferences.  It will be interesting to see what the UXP reveals for you.  Thank you for your attention in this matter. Trascript and captioning work fine it's just the placement of the dialogue boxes when they pop up that is the bug.  

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Adobe Employee ,
Nov 16, 2021 Nov 16, 2021

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I see! So just for clarification: you're seeing this on Monterey and in Premiere Pro 22? Did you install Premiere Pro 22 on Big Sur previously or did you update both Premiere and MacOS at the same time? Just trying to rule out if this is caused due to the upgrade to PPro 22 or upgrade to Monterey so we can narrow it down. Thanks!

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New Here ,
Nov 16, 2021 Nov 16, 2021

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Just to add to your information. I am also having an issue having just updated my OS to Monterey. (I had Premiere Pro 22.0.0 before upgrading OS. The 'transcribe' button is greyed out. The error message tells me it is an internet connection fault. However, I am able to connect to the dynamic link server in AE. After reading your advice, I have downloaded the beta version and this is a successful work around for the moment. 

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Community Beginner ,
Nov 16, 2021 Nov 16, 2021

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I upgraded all my Adobe Programs prior to upgrading to IOS Monterey. I will try reinstalling Premiere Pro and see what happens and let you know.

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Community Beginner ,
Nov 18, 2021 Nov 18, 2021

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UPDATE - I was finally able to isolate the cause of my Transcript Dialogue box showing up in the lower right corner of the screen.  When I changed display settings in the MacbookPro Preferences to "Main Display" the Transcription Dialogue box would show up center screen as expected.  Previsously I had that monitor set to "Extended Display".

 

I use three monitors in the office but interestingly when I went to another location and set up using only two montors the issue did not occur.  This spured me to come back to the home office and try playing around with the display settings (which I belive changed with the Monterey version of IOS).  

 

I can transcribe and caption videos fine. 

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Adobe Community Professional ,
Nov 18, 2021 Nov 18, 2021

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Thanks for the update. I hope it helps someone else. There are a number of users describing similar symptoms, but without any sign of the missing window.

 

Stan

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New Here ,
Nov 19, 2021 Nov 19, 2021

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UXP log attached.  Thanks

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New Here ,
Nov 21, 2021 Nov 21, 2021

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I am having the exact same problem as @mikedeber (WINDOWS user also).
Closing the Text box does nothing. Closing the project and re-opneing also does nothing to refresh the screen. It just goes completely blank (see video), with nothing else inside it. The only way to get the options back on screen again is to completely close PR, and re-open the project again. Beta is working for me also, but obviously would rather not have 2 versions to switch between.

 

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Adobe Community Professional ,
Dec 20, 2021 Dec 20, 2021

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Did the update to 22.1.1 help any one you that are experiencing this problem?

 

I don't get the problem, so can't test.

 

Stan

 

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New Here ,
Jan 09, 2022 Jan 09, 2022

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Have scrapped sing Beta for now, as I am back to using Premiere. Updating to 22.1.2 has fixed this problem for me. I was just able to transcribe and create captions for the first time in weeks. 🙂

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New Here ,
Jan 24, 2022 Jan 24, 2022

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Hello!

 

I am having the same issue. On mine it says to connect to Wi-Fi. I know for sure it is, and I can't find a simple answer on how to fix this issue with the transcribe option. Has anyone found a way to fix it?

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