ultra key not selecting green screen

Report · Jul 30, 2021

Does anyone have an idea why the green screen dropper does not work (or work intermittently)?

Update, I installed the latest Nvidia driver, and then tried the green screen in a new project in version 15.4. It sometimes takes a few clicks with the dropper, but it evetually works in the project, keying out the green. If I copy and paste the clip that works into the old project, it too will work there- the green is keyed out.

But the same clip placed in the project (or any older project) will not key out the green. And why would it take a few clicks to work?

Any ideas?

Report · Jul 31, 2021

FAQ: How to reset (trash) preferences.

Report · Jul 31, 2021

Hi Brit.b,

Sorry about the poor experience. Please try Ann's suggestion to reset app preferences & check if it's working properly. If you are still experiencing the issue, let us know if it's happening with any specific media type or with all of them? Also, if you are using a custom workspace split across multiple monitors, try switching to one of the default workspaces & check if the color picker is working properly.

Thanks,

Sumeet

Report · Jul 31, 2021

I downloaded a few YouTube (green screen and back ground clip) videos using "4K video downloader" as an experiment. The properties of all the videos came in at MP4/MOV H.264 4:2:0.

One set of the background images cause the program to freeze up so that I had to force close it several times in Task manager. (I am working on a laptop, a new high end ASUS gaming laptop, with a good Uperfect portable monitor.)

I reset Premiere 3 times. The first time, the freezing stopped and the green screen worked intermittently. but …

I now just re-checked Premiere, the dropper does work, but only when it does not extend across screens onto the Uperfect Ultra 4k portable monitor. It works fine with the program monitor displayed in the laptop monitor (using a default workspace... and it seems to work as long as I don't move the program monitor back into the protable monitor screen).

This has never happened before. Could it be the new portable monitor, or the new Nvidia update? (albeit I think it was the same with the old Geforce version.)

I can toggle back and forth between workspaces for now. All other effects that I have tried seem to work with both moniotors... It is just the keying.

Thanks for your advice!

Report · Jul 31, 2021

You can also try holding down Control on Windows or Command on Mac when clicking on the green to see if that will let you select it.