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Participant
August 26, 2020
Answered

Unable to import video

  • August 26, 2020
  • 4 replies
  • 3011 views

After facing a crash, I cannot import any video to my premiere pro. When I drag a video, only audio part is imported, and the mouse cursor is displayed as 'fist' (shown when dragging) on the video part. I tried changing GPU Acceleration to Acceleration to Mercury Playback Engine and it's still not working. Can anyone help please?

Correct answer Peru Bob

What does it mean it by "user error as source patching"?

Ann means that you need to Source Patch the track as she illustrated for you.

See here:

https://www.youtube.com/watch?v=xbRoT47BOrw:

 

4 replies

Peru Bob
Community Expert
Peru BobCommunity ExpertCorrect answer
Community Expert
August 26, 2020

What does it mean it by "user error as source patching"?

Ann means that you need to Source Patch the track as she illustrated for you.

See here:

https://www.youtube.com/watch?v=xbRoT47BOrw:

 

Community Expert
August 26, 2020

As Ann rightly said this 'V1' box needs selecting.

Participant
January 24, 2025

Hey im having the same issue but I cant select the V1 box to the left of the lock.

R Neil Haugen
Legend
January 24, 2025

When you click to the left above the A1 track, it stays charcoal?

Everyone's mileage always varies ...
Ann Bens
Community Expert
Community Expert
August 26, 2020

Dragging into Premiere or dragging into the timeline?

If latter: user error as in not souce patching.

NuhtAuthor
Participant
August 26, 2020

Oh dragging into the timeline!

Sorry for the confusion.

What does it mean it by "user error as source patching"?

 

Richard van den Boogaard
Community Expert
Community Expert
August 26, 2020

What version of PPro are you working with?

Please tell us more about your sytem: PC or Mac? What kind of GPU/CPU/RAM and do you use an internal or external audio device?

 

Thanks. Let us help you.

NuhtAuthor
Participant
August 26, 2020

Version: Premiere Pro CC 2019

 

GPU: Intel(R) HD Graphics 5500

CPU: Intel(R) Core(TM) i5-5200U 

RAM: 8GB

Internal audio device: Realtek High Definition Audio