Unable to install codec (HEVC) - path or access error
- January 15, 2022
- 4 replies
- 3776 views
I'm trying to render my Gopro video that I just color graded to HEVC, but everytime I press the export button Premier pro prompts me with a pop-up that says it's needs to install the codec. I click OK, but then another prompt comes up that says "Unable to install ...".
It points to a path: "c:\Users\Public\Documents\AdobeInstalledCodecs\1.0\mc_enc_hevc.dll" and says that it cannot write to it. I've deleted the path (as suggested by the prompt) and restarted the app, but no luck.
This problem isn't specific to HEVC though - it's universal for any codec that needs to be installed after the fact. I do notice though, that when restarting the app, it creates a folder in users\public\documents called "Public Documents" and not "Documents" - so I don't know if that's the problem.
Still, encoding videos in Media Encoder to HEVC works with no problem at all.
To note, I am the Admin on my system with full access to everything. I'd appreciate any assistance. Many thanks!
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