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Unable to open a converted file

New Here ,
Mar 29, 2019 Mar 29, 2019

I've recently downloaded a public domain movie in a .ogv file from Wiki Commons to import to Premiere Pro. I'm aware that this file format is not supported by Premiere Pro so I converted it with VLC Media Player to a m4v file format. I used it successfully in the past to convert files to another format that is supported by Premiere Pro.

I used the following settings:

  • Encapsulation - mov/mp4
  • Video codec - h264
  • Audio Coded - mpeg

When I tried to import the file to Premiere Pro I got the following error message:

The file has an unsupported compression type.

I contacted Adobe Support and I have to say that the service provided was inadequate. I was advised to download Adobe Media Encoder which I did.

I tried adding the ogv file in the Media Encoder queue but I got an error message saying that the file format is not supported. I was expecting that. However when I added the .m4v file I get the exact same error message. This shouldn't be the case as m4v is a supported file format.

Surely it must be possible to convert this file to a format supported by Premiere Pro.

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Adobe Employee ,
Apr 01, 2019 Apr 01, 2019
LATEST

Hi Vasco Pereira,

Can you try it in CC 2017? Let us know.

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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