Unable to read image file: GDI status: invalid parameter

[Byron31533955pvga]

Why do I get this coming up and how do I stop it.

[kglad]

what app?

[Byron31533955pvga]

 Premiere

[kglad]

i assume you mean premiere pro, not premiere elements.  if incorrect, state that.

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<"moved from using the community bugs">

[Byron31533955pvga]

Ok so newbie here and yes Premiere Pro

[kglad]

no problem.  (now just wait for one of the premiere pro experts to help...)

[Ann Bens]

What kind of files are you trying to import or edit? Be specific.

Any strange UI behavior?

[Byron31533955pvga]

a 30 second mp4 video taken on a gopro, the file names have not even been changed. 

Sorry, what is UI? 

[Byron31533955pvga]

I can see the video and play as a preview but as soon as I try to import it into a project it doesn't want to know. 

[Peru Bob]

Are there any unusual characters in the file names?

[Byron31533955pvga]

Nope, just video from a gopro. 

[Peru Bob]

Try transcoding with Handbrake or Shutter Encoder.
https://handbrake.fr/downloads.php
https://www.shutterencoder.com/en/

[Byron31533955pvga]

Ah and yesterday I had problems with it crashing Video Scheduler and Memory Management. 

[Byron31533955pvga]

I started it up today and no issues at all for a while and then it came up with Video Scheduler error and crashed.

Does Premiere Pro have issues with Windows 11? 

[Kevin-Monahan]

Hey @Byron31533955pvga,

See this KB doc from Microsoft: https://answers.microsoft.com/en-us/windows/forum/all/windows-10-bsod-video-scheduler-internal-error...

Thanks,
Kevin