unknown error while loading graphics template adobe premier pro

New Here ,
May 15, 2020 May 15, 2020

Copy link to clipboard

Copied

Hey guys im stuck here.

 

 

I cant load a graphics effect in premier pro. This error comes every time i try and drag the graphic onto my project. It was working fine acouple of days ago.

 

'unknown error while loading the motion graphics template'. I dont know how to fix it. All my other purchased graphics work fine. This certain graphic i use alot so i really need it to work. Its call Hand drawn elements.

 

Anyone know a fix?

TOPICS
Error or problem

Views

4.5K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Enthusiast ,
May 15, 2020 May 15, 2020

Copy link to clipboard

Copied

Just some random thoughts...

  • Restart computer?
  • Clear Premiere's Media Cache?
  • Uninstall/Reinstall MOGRT?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 15, 2020 May 15, 2020

Copy link to clipboard

Copied

how do i clear the cache? and how to i uniinstall /reinstall MOGRT?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Enthusiast ,
May 15, 2020 May 15, 2020

Copy link to clipboard

Copied

Cache: Close Premiere, then when the Home page opens, go into Preferences > Media Cache BEFORE you open a project. Click the Clear Cache button and select the option to delete all cache files.

 

As for the MOGRT, where do you have the MOGRT saved? Is it in your CC library? Or Local MOGRT directory?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 16, 2020 May 16, 2020

Copy link to clipboard

Copied

i dont know where they are saved. ive just started using the program, I cleared the cache but that didnt seem to fix it

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Enthusiast ,
May 16, 2020 May 16, 2020

Copy link to clipboard

Copied

It might be saved in the local Motion Graphics Template directory:

  • macOS: username/Library/Application Support/Adobe/Common/Motion Graphics Templates/
  • Windows: root://Users/username/AppData/Roaming/Adobe/Common/Motion Graphics Templates/

 

Find the .mogrt there, and copy it to another location (like your desktop). Then delete the copy found in the MOGRT directory above.

 

Open Premiere and use the menubar Graphic > Install Motion Graphics Template and select the .mogrt you made on your desktop.

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 17, 2020 May 17, 2020

Copy link to clipboard

Copied

Thanks for you reply, i have windows but i couldnt find the directory. Could only go as far as username but i couldnt find the AppData folder

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 18, 2020 Dec 18, 2020

Copy link to clipboard

Copied

The AppData folder is hidden. Try typing the path into your Run dialogue box.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 14, 2021 Jun 14, 2021

Copy link to clipboard

Copied

I have done all of this, yet it would still not work on my windows.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 03, 2022 Feb 03, 2022

Copy link to clipboard

Copied

Hi,

go to Cotrol Panel -> Region settings -> Administrative -> Change System Locale..

Remove the f**king checkbox: BETA: Use Unicode UTF-8 for worldwide language support.


Enjoy 🙂

Regards,

Nick

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 02, 2022 Mar 02, 2022

Copy link to clipboard

Copied

sorry but that is not the solution. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 25, 2022 Mar 25, 2022

Copy link to clipboard

Copied

I'm so desperate with this problems for a while.

 

Then I randomly follow your tips, OMG, it works!! lol

 

Thanks Nick!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 26, 2022 Mar 26, 2022

Copy link to clipboard

Copied

@Carlos Ziade  any thoughts? perhaps an issue with the mogrt?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 30, 2022 Mar 30, 2022

Copy link to clipboard

Copied

LATEST

if you are on an intel built in graphics card, you will have to try

switching renderer to software only in the project settings,

or try to open the mogrt in after effects, set after effects to 

software only in the project settings, and export the mogrt again.

 

It might also be related to your system not running in Eglish,

if the mogrt contains after effects expressions and the expressions

were not universalized before exporting that mogrt, in this case,

change your system language settings or open the mogrt in after effects,

run Expression Universalizer(get it from aescripts.com) and export it again.

 

Other reasons might be related to where your project is saved, and where the

mogrt is saved as well..

better have a local drives workflow and keep external drives for backups only.

 

Another thing to check if there are any effects used inside after effects on that mogrt,

that are too heavy for your system to handle, take them off and re-export the mogrt.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines