Unsupported format or damaged file

[zygmunti90548630]

Premiere CC does not read mp4 files (xavc s) from Sony A7S II. It is informing about folowing error: "Unsupported format or damaged file." This problem occured suddenly. Earlier (I bought this type of Sony one year ago)I have had never such kind of errors or problems. I had to start working on Premiere CS6, which reads mentioned files without any complications. How can I eliminate this fault and how can I load my mp4 files into Premiere CC? I would be very appreciate for any help and quick response as I use Sony and Premiere on my daily basic as a work tools. email: z.irzyk@op.pl

[Sheena Kaul]

Moving to Premiere Pro​

[zygmunti90548630]

It is better to change the Adobe for something else. It will be the end of problems .

[Vinay Dwivedi]

Hi,

Have you tried cleaning the Media Cache?

Go to the below default location and delete all the files. Make sure Premiere Pro and other Video/Audio apps are closed.

For MAC: MAC HD>Users>Username>Library>Application support>Adobe>Common>Media Cache and Media Cache files.

For Windows: C:\Users\dwivedi\AppData\Roaming\Adobe\Common/Media Cache and Media Cache files.

//Vinay

[zygmunti90548630]

Good point Vinay Dwivedi . My Media Cache is on a different disk because the C drive was filling up very quickly . Media Cache purify from time to time . However, it resulted in a repair program.

[Vinay Dwivedi · Accepted solution]

Hi,

Have you tried to change the location of the Media. So, make anew folder and try to move all the files inside it and then link them again.

//Vinay

[zygmunti90548630]

Thank you for your comment. This way of working. 😄 After moving to a different folder, the program read files .

[ritchc69797333]

[Leonmalu]

Thanks so much Vinay. This helped with some RED R3D footage that was giving me the same error

[excited_Genie16B8]

It is better to change the Adobe for something else. It will be the end of problems .

Well, it would be the end of problems with Adobe software.  But it's more than a little naive to think that no one ever has any issues with other similarly capable software.

[zygmunti90548630]

Adobe Premiere is the most emergency program for video editing . It is not very stable and predictable .

[excited_Genie16B8]

While I have had more issues than normal with 2015.3, the program itself hasn't crashed once.  In fact, I can't recall the last time PP crashed on me.  It's been years.  So in my experience, PP is very stable.

Now in the interest of full disclosure, I do follow my own advice and run PP on a...

1. Properly configured

2. Self-built

3. Windows machine

4 Dedicated to editing

...which I feel is the only way anyone should be running this software.  It's been my observation that as one falls away from that ideal scene, the chances of having a problem only increase.  And the converse being that following that ideal, the chances of having an issue are minimized.

[excited_Genie16B8]

From the PP Help menu, sign out of your account.  Close PP and the CC desktop app.  Restart the CC desktop app and sign back in.

[zygmunti90548630]

I have not tried this before . Unfortunately, this method does not work . Thanks for the suggestions.

[brandonk4893773]

Thanks for your advice. It allow me to continue a project that I thought had been damaged.

[kingz15830359]

u saved my life man, thank u 

[Nagls]

non of these actions resolved my issue: "unsupported format or damaged file"

[Nagls]

I had to create a PPT with MS Office online, add the images, and then save as a pdf and download and then was able to import the new images as a jpeg. I suggest to anyone hence forth trying to use software to change the format and try again.

[editcon]

hi

still not working