Unsupported Video Driver, NVIDIA Quadro K2100M

[timm37058839]

I have tried rolling back to the suggested drivers with no change.

Is there fix for this or a suggested video card(s) upgrade?

Thanks for your help!!

HP ZBook 15 G2

Intel Core i7-4810MQ CPU @ 2.80GHz

16.0 GB RAM

Windows 10 Pro 64-bit, Ver. 1903

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Video Intel(R) HD Graphics 4600 v.20.19.15.5063
1. The current version of your Intel display driver may cause performance and stability issues. It is strongly recommended that you update to driver version 100.6286 or later. Drivers are provided by Intel or your computer's manufacturer.
URL: https://helpx.adobe.com/premiere-pro/kb/drivers-video-win-intel.html

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Video NVIDIA Quadro K2100M v.25.21.14.2632
1. NVIDIA has identified a bug which causes random crashes in your Adobe application and has provided a fix in driver version 430.86. This driver update is strongly recommended.
URL: https://helpx.adobe.com/premiere-pro/kb/drivers-video-win-nvidia.html

[RjL190365 · Accepted solution]

Since the 2019 version, the minimum hardware requirements have officially changed. Your hardware is, according to Adobe, officially too old and obsolete. You see, both Intel and NVIDIA have ended mainstream support of both of your GPUs. At the present time, both the HD 4600 and the K2100m are currently in "legacy" support status, with no more compatibility fixes ever for these GPUs while only critical security patches will continue for the next few months. The NVIDIA support for Kepler mobile GPUs such as yours will officially end completely, outside of archived driver releases, this coming April. Intel's support for the iGPUs of the 4th- and 5th-Generation CPUs will completely end in the near future.

Therefore, since in most laptops the GPU cannot be upgraded at all by the user, the only solution is a completely new laptop.

Randall

[timm37058839]

Thank you Randall!

I guess my next step will be to look for suggested laptops.

Thanks again!

Tim

[HIEU21862850sbk8]

Your laptop using Quadro K2100M in the MXM 3.0a slot, you could upgrade the GPU to M2000M or else

[timm37058839]

Thanks!

Have you successful done this?

Thanks again!

[HIEU21862850sbk8]

Some other people did, they even post the video on Youtube, but the old CPU i7 4th may affect the performance I think.

[timm37058839]

Thanks so much!!

[simonjpearce04@gmail.com]

Hi,

I'm having the same issue with an Nvidia Quadro K3100M in my ZBook 17 G2. I am hoping to upgrade to a K5100M and have found a video on how to do it which I've posted below, (video is for a G1 but it is exactly the same). My only issue is that the K5100M isn't on Adobe's 'recommended' list, (also below). Weirdly the K4100M is on the list so I am hoping someone can tell me whether the K5100M is compatible with Adobe Premiere Pro and thus will get rid of the 'unsupported driver' issue that others are having. Logic would dictate that the K5100M should be fine but there could be firmware issues. Does anyone know if the K5100M card will support the latest Adobe Premiere Pro V22?

https://www.youtube.com/watch?v=QdQh6sFBDd8

https://helpx.adobe.com/premiere-pro/system-requirements/2019.html

[RjL190365]

Nope. All Kepler mobile GPUs have been completely EOSL'd by Nvidia itself. Premiere Pro 2022 no longer supports any of these GPUs at all. Premiere Pro 2022 now requires a driver version number that's higher than 472.xx just to be even supported at all. The K5100M's last-ever driver version is permanently stuck at 426.78, and will no longer be updated any more.

[simonjpearce04@gmail.com]

Many thanks for your help. It looks like I'll have to upgrade the whole notebook.Sent from my Galaxy

[RjL190365]

If you know how to replace the GPU (and yes, the GPU in the HP ZBook 17 G2 is replaceable, using an MXM 3.0b form factor), you might be able to replace that Quadro K5100M with a Quadro P4000 Mobile or P5000 Mobile. Anything better than the Quadro P5000 Mobile may require more space inside the cavity of your laptop's case to accommodate a larger GPU PCB even though the slots are compatible (this includes almost all GeForce GTX 10 series GPUs and GeForce RTX 20-series GPUs).

And even with the GPU upgrade, your hardware GPU accelerated performance might still be limited by the CPU, since all ZBook 17 G2 laptops use 4th-Gen (Haswell-generation) quad-core mobile i7 CPUs with hyperthreading which are now fully eight years old.

[simonjpearce04@gmail.com]

Many thanks again. Will look at a P4000.