Known Participant

Answered

Updated 22.4 Not showing captions in timeline or text panel

Forum|Forum|3 years ago
May 17, 2022
9 replies
13017 views

Just updated to 22.4 and trying to create captions. It transcribes the sequence but then I go to create captions and it loads them, but then they do not appear on the timeline or in the text panel. I've seen on past versions that people have gone to settings and enabled the display of captions, but I don't have that as an option. I've also tried regular subtitles and then 708-1, but neither are working. All screenshots are below. Please assist. Thank you!

Correct answer 5C97

I've found a work-around that works - so far.

When transcribing the VO, I un-select 'Transcribe in point to out point only.' Now the caption text boxes have magically reappeared.

A

Adam21903416lp1l

Participating Frequently

This still doesnt work for me. I updated to 22.5, no fix. I added in and out points, then cleared in and out points, neither worked. i deleted all of my work, re-transcribed and created captions again. nothing shows up. I made sure to not check transcribe in and out points only, still nothing.

Stan Jones

Community Expert

Adam,

I hope you're keeping backups of your various sequences....

Post a screenshot of the new transcription... The bug we're talking about here would prevent creating captions.

Stan

Randune23

Inspiring

Nope, it is still not working...I've very, very, very hesitant to upgrade to version 22.5 and have more bugs appear. I have about 3-4 projects I am working on simultaneously and I would hate to lose all the progress I have made on these projects just to get the "this file was created in an early version and cannot be opened" error message (which is exactly what happened last time I upgraded).

Randy

Stan Jones

Community Expert

This is fixed in 22.5 (6/22/22?). It implements what I described above for the Beta version.

It a) disables the checkbox for "in to out" if there is neither an in or out point set and b) proceeds as if there is an automatic in point set if there is only an out point set,and vice versa. It does not actually set the "missing" in/out point.

Stan

S

shaydbeatsAuthor

Known Participant

Woo! Thanks for the update and the help, Stan!!

Impakt Media

Inspiring

I had this happen this morning after the update over night and was so stumped and frustrated. Grateful to have found this thread which worked for me by removing "transcribe to in and out"

Things like this should not happen for a software we pay so much for.

Randune23

Inspiring

I have "transcribe to in and out" unchecked and they still don't appear. They were working before but now....NOOOO. I even created a whole new project, copied the video files over to the new project, selected "transcribe sequence", it did its thing, and still not caption track and no captions to speak of. Originally, I was thinking since I don't render my videos for YouTube with the captions anyway because I upload the SRT file I would be fine. But there are no captions so an empty SRT file...Grrrr.

Randy

Stan Jones

Community Expert

Randune, maddening!

Is your transcript starting at the 8 to 9 hour timecode? That is the test for this bug.

Here is a different problem reported by a couple users. But no followup. I was not able to replicate. The key symptom appears to be that the Create Captions dialogue never appeared. In the in/out bug, the dialogue shows, completes, there is a caption track, but no captions.

https://community.adobe.com/t5/premiere-pro-discussions/premiere-pro-22-4-captions-doesn-t-work/td-p/12974024

You can try installing the Beta version, which does not interfere with the Release version you have installed. Sometimes a problem is fixed there and can be used for a specific purpose, e.g. to export srt.

https://helpx.adobe.com/x-productkb/global/creative-cloud-beta.html

https://helpx.adobe.com/premiere-pro/using/premiere-pro-beta.html

I always create a clone of my drive before updating. Too many times where updating deleting old versions even though I don't allow it in the settings.

Stan

OxfordPress

Participating Frequently

Yes this is the issue I've had all morning I had to go back and do them the previous way. Hel anybody 🙂

5

5C97Correct answer

Participant

I've found a work-around that works - so far.

When transcribing the VO, I un-select 'Transcribe in point to out point only.' Now the caption text boxes have magically reappeared.

S

shaydbeatsAuthor

Known Participant

Oh my gosh, wow! Yes that definitely works for now! Thank you!!

jayc20957962

Participant

Thanks, I have been struggling with the new 22.4 captions upgrade for over a week. This really helped!

A

ah.photo

Inspiring

Fortunately I haven't had any issue making captions from transcripts in 22.4, but I did notice something a bit odd after the 22.4 update, and that was captions blocks were no longer using the label color I set for captions under Preferences > Labels.

Wonder if these issues are related at all, or if anyone else is running into the same matter with caption label colors - like I said though, hasn't had any serious impact for me personally.

Stan Jones

Community Expert

ah.photo, see this thread:

https://community.adobe.com/t5/premiere-pro-discussions/captions-color/m-p/12937557#M411210

Stan

A

ah.photo

Inspiring

Stan, thanks!

Stan Jones

Community Expert

shadybeats, What do you see in the Transcript tab? Screenshot?

Stan

S

shaydbeatsAuthor

Known Participant

Transcript is there like usual.

Stan Jones

Community Expert

Your transcript shows that it starts at the 8 HOUR mark. This was a bug that started about 22.0.0 and was fixed in 22.1.1. Apparently some version of it is back.

As reported by @5C97, the workaround is to turn OFF transcribe in to out, or as also discovered in the past version of this bug, make sure that both an in AND out marker are set when using transcribe in to out. When you don't set an actual in or out marker, even though it acts like the beginning is an in point and the end is an out point, they are not. (There is no in or out point to "clear," for example.)

See this previous thread:

https://community.adobe.com/t5/premiere-pro-discussions/adobe-premiere-pro-22-captions/m-p/12479063#M374531

@NicoBecherer Has anyone reported this for a new bug report?

Stan

B

Baffy19

Legend

Write urgently to the user's voice so that Adobe developers fix the problem. And so nothing will be fixed.

https://adobe-video.uservoice.com/forums/911233-premiere-pro

5

5C97

Participant

I am having the exact same issue after updating to 22.4.0. I previously created captions for no less than 57 separate videos (each 1 – 8 minutes in length). After applying the update, captioning stopped working and I’m now dead in the water. I have another 19 videos to captions and I may have to do them manually…

S

shaydbeatsAuthor

Known Participant

Ugh sorry to hear that 😒

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