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vanlazarus2013
Known Participant
April 30, 2017
Question

Very Slow Imports

  • April 30, 2017
  • 45 replies
  • 18062 views

I'm getting extremely slow imports with WAV files into my project.  No matter which way I import a WAV, it takes up to 20 seconds to import one file.  Premiere freezes and shows the busy icon the entire time.

My system:

Windows 10

Intel i7-5960X @ 3ghz

32gb RAM

OS drive: Corsair 240gb SSD

Project drive: 7.2gb RAID 0 on 2x4tb WD Black Drives

Any ideas on why this is happening?

      45 replies

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      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      December 8, 2017

      VanLazarus, and others,
      Sorry about this. Sounds very frustrating. Are these new projects showing this behavior or just ones you've updated from CC 2017? Can you try ingesting media into an entirely new CC 2018 project? Let me know if that works.

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
      mrianwebb1983
      mrianwebb1983
      Inspiring
      December 11, 2017

      These are brand new project files created using CC 2018.

      The larger the project gets, the longer import time takes. My largest project file is only 4.4 MB, so that should not be an issue.

      I edited a feature two years ago and was able to import all of the media into one project file, I could immediately import new files into the project with no issues. Now I have 4 project files for one feature film and very slow import times. I'm hoping for a fix very soon! Thanks

      WeAreMoose
      WeAreMoose
      Inspiring
      November 16, 2017

      Since CC 2018

      Cutting down from Source monitor and Importing takes 10x as long as it should be.

      Adobe, this is a joke..

      chadk18656396
      chadk18656396
      Participant
      November 15, 2017

      I am also having this issue.  I'm assuming there's still no fix, correct?  It's insane, even very small .wav files are taking 2-3 minutes to import.  It's killing my workflow.

        J
        JeffreySBrown
        Participating Frequently
        November 9, 2017

        I feel the pain. WAV files are bad enough, but today I've been waiting for about 3-5 minutes every time I update a file sequence. Does no one at Adobe test with real-world workflows? Why should it take 3 minutes to read a directory of 6000 TIFF files? And: That's the only thing in the directory. AfterEffects also takes forever to read the sequence, but at least I don't have to wait to import it -- I can use frame.0000 to ident the sequence, and it loads in. Premiere won't load the sequence until the whole directory is read. Are they doing a bubble-sort using FORTRAN or something when reading a directory? (tho' that would probably be faster)
        Massive bug!

        V
        vanlazarus2013Author
        Known Participant
        October 31, 2017

        This problem still persists!  I upgraded to the latest version (2018) and the problem is unchanged.  It takes over a minute to import one WAV file into my timeline.  This is completely unacceptable.  I have a very fast computer setup with lots of RAM.  I've installed the latest Premiere, latest graphics drivers, and cleared my bloody media cache (which seems to me their default bug workaround methodology for everything).

        M
        Michael Tiemann
        Known Participant
        September 4, 2017

        I'm stuck between Resolve 14b9, which can import 5+TB of R3D media and BWAV files in about a minute, but crashes constantly when I try to do anything with the multicam timeline I've created from that session, and Premiere Pro, which in the past 20 minutes has moved the progress bar about 20% of the way forward.  2+ hours to import media!?

        M
        Michael Tiemann
        Known Participant
        September 5, 2017

        Ugh.  I spoke too soon.  It took more like 8 hours before the progress bar for the import completed.  But now Premiere Pro is spinning the beach ball and using less than 1% CPU.  It's not using excessive memory or anything else.  It's just deadlocked waiting for something that's never going to complete.  What it is, I cannot tell.  At least Resolve crashes instantly, rather than taking a whole day to wander off into the weeds.

        A
        alainmaiki
        Participant
        October 29, 2017

        Having the same issue... Drag and Drop is too slow.... Import from FILE - Import is also very slow... This is a Nightmare...

        I don't understand why they update when there are obvious issues...

        another nightmare: How come they never finally make a within folder cache for each project. ??? I work on multiple projects and different HDD each. So there is no way I could keep in one location the cache... Specially when working with my laptop... They should put an option so create cache in a single folder... I know they have the create cache files next to the source files but that is another nightmare...why? because each clip folder becomes too crowded with those files you never use.. so it is very inefficient...

        Please Fix those Abode... we pay a lot of money for this!!!

        Thanks

        B
        BanksMeador
        Participating Frequently
        August 30, 2017

        Slooooow imports have been the name of the game on all 3 of our Mac OS systems. Lord help you if you have to import 500GB of R3D footage.

        T
        todds67475463
        Participant
        August 23, 2017

        I am having the exact issue and will be opening a ticket with Adobe.

        SalWilson
        SalWilson
        Participant
        August 6, 2017

        I am having the same issues. Its taking 20mins to import media from the Media Browser also! Ive cleaned the Cache and done everything i can to optimize performance. It was all working fine and then over the course of a couple of days after updating the software to version 2017.1.2 V11.0  the Media Browser started lagging and now media imports take 20mins! Why are Adobe not responding to this issue!!! Im working on a tv show thats got serious deadlines every week and now this happens and puts me behind schedule! Not good!

          pallermo_VS
          pallermo_VS
          Participant
          August 6, 2017

          Me also! Same thing... With this kind of problem, deadlines are just to forget...what to say...really really desperate! I tried everything possible and unimaginable to solve this issue but nothing. Adobe, this is the last time I am doing a purchase of 25 Adobe Premiere for project. I really regret it now! I wish that I can move on Avid now but I can't

          One more think to add: This problem is not present on MacOS. I have 3 machines and those one are helping me a lot right now! MacOS ditors needs to import sequences for all other editors (16 of them) to be able to work normal!

          vishwaeddy
          vishwaeddy
          Participant
          November 4, 2017

          I have exported project into fcp xml, reinstalled old version of premier i.e., 2015, imported xml, working fine. But cant enjoy the advantage of pr 2017

          freewilly4566654
          freewilly4566654
          Inspiring
          June 15, 2017

          2017.1.2 seems to fix the issue for me as long as I don't drag and drop media from outside the app directly in the timeline. Media browser import is back to normal and that's a huge weight off.

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