Inspiring

Answered

Video is not showing

Forum|Forum|4 years ago
August 22, 2021
6 replies
3672 views

Hi,

Premiere only plays the audio of clips but it does not show the video, even when I make a squence from a clip.

I've checkd my graphic card drivers, and thay are all updated, I've deleted my cache and looked at the rendering settings, but nothing seems to work.

What am I missing?

This topic has been closed for replies.

Correct answer Abu Yotam

Hi, reseting didn't resolve the issue. After a few talks with Adobe help desk, it seems like it is a bug with their last program version. The only workaround they could suggest, is to import an older project into my new projects. As awkward as it is that seems to work.

D

default5lm4iuyy3ult

New Participant

I am having the same issue with some clips. Not just one...

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Abu YotamAuthor

Inspiring

Thanks you all for the replies.

unfortunately, I couldn't resolve the problem and I hope Adobe's help center could help with it.

caroline_edits

Community Manager

Hey Abu – was your issue fixed? You could try resetting the application as well: https://www.youtube.com/watch?v=Hi0Vq2rCdwE

A

Abu YotamAuthorCorrect answer

Inspiring

Hi, reseting didn't resolve the issue. After a few talks with Adobe help desk, it seems like it is a bug with their last program version. The only workaround they could suggest, is to import an older project into my new projects. As awkward as it is that seems to work.

Jeff Bugbee

Community Expert

If you right click in the project window and create a Bars and Tone asset, drag that to the timeline, is that visbile?

If so, then these video files you have are suspect, and may be a codec Premiere doesn't recognize.

Peru Bob

Community Expert

What graphics card and what driver number?

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Abu YotamAuthor

Inspiring

Nvidia GeForce GT 1030

Driver #: 27.21.14.5671

Thanks

Ann Bens

Community Expert

Set Render to MPE software.

B

Byron Cortez

Community Expert

Try changing the renderer to acceleration "Mercury Playback Engine Software Only" in Project Settings / General. If this works, it may be an issue associated with the GPU.

Byron.