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muzzygator
muzzygator
New Participant
June 20, 2018
Answered

video static/noise in Source, Program, and rendered files - tried several things, need help

  • June 20, 2018
  • 5 replies
  • 697 views

Hello,

I'm not sure what the technical terms are for this, but I'm getting a lot video static/noise in Source, Program, and rendered files all of a sudden, across multiple Premiere projects that are in different locations. See samples below.

The noise only happens in Premiere. When I open files in other programs such as Windows Movies and TV, they're fine.

I've tried uninstalling and re-installing Premiere. I've also tried uninstalling and reinstalling the display adapter (an Intel Iris Graphics 540). I've tried freeing up more file space, and did standard utilities (e.g. defrag, disk check).

I'm on a Windows 10 Pro system, a Dell XPS 13, 64 bit Operating System, x64-based processor, Intel Core i7-6560U @ 2.20GHz, and I've been able to edit in Premiere with no problems for the last year and half... until recently.

Any suggestions on what to try? I'm not sure what words would be used to describe this issue, so I haven't yet been successful in searching the Premiere Forums and the Internet in general to find stuff on this topic.

Thanks!

This topic has been closed for replies.
Correct answer Peru Bob

Did you try both new and old video drivers?

For a Dell machine, you may have to go directly to Dell for the drivers.

5 replies

M
markhges1
New Participant
July 9, 2018

I'm having this issue, too, on a brand new Dell Laptop - here are the specs:

Any ideas on what I should do, driver-wise?  I can get video to play when I change the renderer to software, but it starts locking up.

B
Byron Cortez
Community Expert
June 20, 2018

You have to use Mercury Playback Engine Software Only in Project Settings options, because your GPU it is faulty.

Regards!

Byron.
    muzzygator
    muzzygatorAuthor
    New Participant
    June 20, 2018

    Thanks! I went back one version on the video driver (thank Peru Bob) and that fixed the issue, but I'm wondering byroncortezh based on that you and Jeff Bugbee said, is it better to:

    1. Keep using the previous version of the video driver

    OR

    2. Use the most up to date video driver and use Mercury Playback Engine Software Only ?

    B
    Byron Cortez
    Community Expert
    June 20, 2018

    If it worked for you with a previous driver, continue with that one. In any case you will have acceleration of the GPU while with Software Only you will not have it.

    Byron.
      E
      excited_Genie16B8
      Brainiac
      June 20, 2018

      I believe this is a problem with Intel graphics.

      I recommend using a 1000 series video card in a desktop for video editing with Premiere Pro.

      Jeff Bugbee
      Jeff Bugbee
      Community Expert
      June 20, 2018

      In your Project settings, what option do you have selected for Renderer? Try OpenCL and then try Software only and see if the issue goes away. If Software works, you may have a video card issue.

        Peru Bob
        Peru BobCorrect answer
        Community Expert
        June 20, 2018

        Did you try both new and old video drivers?

        For a Dell machine, you may have to go directly to Dell for the drivers.

          muzzygator
          muzzygatorAuthor
          New Participant
          June 20, 2018

          I went one version back on the video driver, and that fixed the problem - thanks!

          Is it also worth logging a bug with Adobe (or Intel) on this driver incompatibility issue? For example, at Premiere Pro: Hot (1483 ideas) – Adobe video & audio apps  .   Or are the kinds of incompatibilities common?

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