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Correct answer juliom75698023

I switched the "video rendering and playback" to Mercury Playback Engine software only, like someone mentioned, and it worked!! YAY

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juliom75698023Correct answer
Participating Frequently
April 29, 2019

I switched the "video rendering and playback" to Mercury Playback Engine software only, like someone mentioned, and it worked!! YAY

    Alpha007
    Alpha007
    New Participant
    April 29, 2019

    Great! Glad that worked.

    But that may mean you need to re-install new drivers for your graphics card, or possibly roll back drivers to an earlier version.

    -Vic

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      NeofilmAuthor
      Inspiring
      April 27, 2019

      Still, after all I've done: building a new computer that is top shelf, rolling back drivers, using creator drivers, lettings "adobe tech support" access and look at my computer, reinstalling OS and all programs, installing a couple of codecs, and this latest update last night, after all this I'm still getting interrupted after about an hour of editing.

      What does a person do???

        Alpha007
        Alpha007
        New Participant
        April 27, 2019

        I noticed one of the warnings was on a Sony m2ts clip. I’m wondering if other m2ts play fine without getting the error pop-ups. If so, then I‘m not sure what to suggest. Have you tried switching from the accelerated GPU (cuda) to “software only” in the project settings window (assuming you use a cuda enabled GPU) just to see if it makes a difference?

          N
          NeofilmAuthor
          Inspiring
          April 28, 2019

          The warnings happen every project and most of my projects lately have had different assets. So, it isn't a bad project at all and it doesn't seem to be related to the assets. I've been editing Sony m2ts clips for years so I don't know why that would matter. And it doesn't happen right away, I can edit perfectly without any problems for about an hour before it happens. Then when it happens I need to close the project and re-open it to start editing again, so if it was the clip it seems like it would be consistently happening. The last couple of times it happened I could close/reopen the project and edit for about an hour and the second time around adobe wouldn't even open without a fatal error.

          It just happened again. It also references a .png file.

          Alpha007
          Alpha007
          New Participant
          April 22, 2019

          Haven‘t read the entire thread, but thought I’d share how I solved my issues with black frames substitutions. In the media browser window, I noticed I wasn't seeing the poster frame thumbnails on some clips. Those same clips worked fine in previous versions of PPro. The problem seems to have been an issue with corrupted, or uninstalled, or unrecognized codecs. I reinstalled “AfterCodecs” pack (purchased from aescripts site), AVID LE codecs, and quicktime codec which seems to have solved the problem. Hope that helps.

            N
            NeofilmAuthor
            Inspiring
            April 22, 2019

            I think I'm about to reinstall windows and all my programs. Maybe that will work like what you did? Do you think it is necessary to purchase AfterCodecs from aescripts? And where did you get the AVID LE and quicktime codecs and how did you install those?

            Alpha007
            Alpha007
            New Participant
            April 22, 2019

            Neofilm, no I didn’t reinstall Windows or anything other than the codecs. You should only reinstall Windows as a very last resort. You may not even need to purchase AfterCodecs. I’d try the Avid and QuickTime codecs first. You may be able to find all the codecs you need for free but I wouldn’t randomly install too many codec packs. The popular K-lite codec packs are known to cause issues with PPro for some people, so I’d stay away from those and a few other like that.

            Here are QuickTime codecs

            http://avid.force.com/pkb/articles/en_US/Download/Avid-QuickTime-Codecs-LE

            Here is a link for the Avid LE codecs

            http://avid.force.com/pkb/articles/en_US/download/Avid-Codecs-LE-v2-5

            And lastly, here is a link to “AfterCodecs” pack

            https://aescripts.com/aftercodecs/

            E
            excited_Genie16B8
            Brainiac
            April 20, 2019

            Used to be when PP had trouble reading a frame during export, it would substitute a red frame in it's place as a warning that a frame was dropped.

            Speaking for myself, I view this new method as akin to putting up a smaller pothole sign, more difficult to spot, but leaving the actual pothole in place.

            I think the underlying issue is what needs resolution, not the warning method.

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            NeofilmAuthor
            Inspiring
            April 22, 2019

            Please help with answers, saying "I think the underlying issue is what needs resolution, not the warning method." does not help in any way. Of course the underlying issue, not the warning, needs to be resolved. Do you think I'm trying to resolve just the warning and not the issue, really? Are you suggesting I somehow fix the issue without knowing what it is and how? Are you suggesting I don't share the warning to help troubleshoot it? Or are you suggesting I don't come here with these questions? Please, you really don't have to answer these questions. I don't have time for this kind of dialog. I don't think anyone on the planet does really. Life is too short and I'm trying to be creative, not an adobe forum regular. Please only share ways to prevent this from happening so that I may be creative with this so called creative suite that I have been paying for every month. I have lost so many hours by this point that if I was paid my normal hourly wage for those hours I would have a lifetime subscription paid up. If I wasn't so busy I would already be trying Davinci Resolve and hopefully getting as far away from adobe trash as possible by now.

            This year has been insane. First on my older build that was fine for like almost ten years until very recently. Then I build a completely new computer with all the latest greatest and still problems like crazy. Adobe has gone down hell like and elephant dropped from the sky. Here the problem is again today, completely different project.

            At first when the error occurred the timeline was inaccessible, then was suddenly accessible but totally locked:

              E
              excited_Genie16B8
              Brainiac
              April 27, 2019
              Do you think I'm trying to resolve just the warning and not the issue, really?

              No.

              I think Adobe is.

              M
              Meg The Dog
              Inspiring
              April 12, 2019

              See:

              New and enhanced features | 2019 releases of Premiere Pro

              MtD

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                NeofilmAuthor
                Inspiring
                April 14, 2019

                I've never seen this before. I've been editing video, the same kind of video (codecs) for many years and editing in premiere for at least 15 years and have never had this sort of warning or indication that anything like this was wrong. Why are there decode errors in less than five frames? is it something wrong with premiere or my computer? and what does it mean when this error shows repeatedly?

                It just happened again. This time I'm editing something new. It started with the program monitor locking up. Instantly then the frame substitution and error messages. Now the program monitor is black (see below). This is a new computer build (i9 9900K, 2080 Ti, 64 Gb RAM, SSD's & m.2 for OS/programs). I was editing along nicely and then about 30 minutes in this happened. I've only had this build about a month and a half. Adobe just started doing this though on my older computer (first gen i7 980x, 24 Gb Ram, GTX 680 if I recall correctly) with an entirely different  project. I moved that project to my new computer and it was still doing it. I just don't recall if the project totally locked up and the warnings were more media related, usually at least. I've done countless things to resolve this from changing video drivers, to reinstalling, etc... some where adobe typekit font issues also, until finally two new projects more later everything finally smoothed out. Now this. seems to be happening again.

                Here's what I got again, today in a different project. This time it started with 3 messages regarding frame substitution. Then every time I go back and forth between typing here (typing this) and premiere I'm seeing a long list of "error retrieving frame" (...22 through ...56ish)

                Now the screen is black.

                Now, granted, I pushed this project a little harder. I've had this project open since last night. I've the computer asleep in between editing. And this project has two 4K and 1 360 video track (just showing it flat though of course). But these factors where not the case at all when this has happened before.

                After restarting the program to resume editing I got this:

                I'll follow back up.

                N
                NeofilmAuthor
                Inspiring
                April 19, 2019

                Alrighty adobe people, still getting warnings that inhibit my workflow. Does adobe care? If so please help me FIX THIS!

                this is the project and where i started getting the dreaded nightmare warnings. This time I was simply adding a blur (you may be able to tell from the image)

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