WAV file from ElevenLabs does not play back in Premiere Pro

[GOTGALLOWS]

I create voiceover files in ElevenLabs. When I export them as a WAV file and import it into premiere Pro, it does not play back. The sound wave displays, so it is generating a PEAK file, but no audio is heard. If I import the file into Audition, it plays back there. I can also save the file from Audition, overwriting the original, import that into Premiere Pro, and that plays back fine. 

Exporting the file as MP3 works fine, but that is not ideal for my purposes. Why doesn't Premiere Pro play back these WAV files (example file attached)? I'm on Win 11, PP v25.3.

[Sumeet Kumar Choubey]

Hi there,

We're sorry about the poor experience. We're able to reproduce this issue with the file you have provided. Please allow us some time to get it checked. We will update the thread as soon as we have more details.

Thanks,

Sumeet

[tarynm70368680]

This is also happening for me. 

[curious_Wish8074]

I'm also having this issue - please let me know when resolved, as is very frustrating

[PaulMurphy]

The file appears to have conformance issues based on the MediaInfo report:

On my system (Mac), simply changing the file extension from .wav to .aiff resolved the issue—Premiere Pro was then able to play the file without any problems.

[GOTGALLOWS]

You're right. I see the same conformance issues on Windows MediaInfo. However, changing the file extension doesn't work on Windows for me. I think I'll file a ticket with ElevenLabs as well as they're exporter seems to be causing the conformance issues.

[Ali Jaber]

I use ElevenLabs a lot, never had any problem with their wav files. Win 11, Pr 25.3

[Carlos Ziade]

did you try to clean media cache?

are you on external drives?

[GOTGALLOWS]

This happens regardless of where the file is stored. Cleaning media cache didn't help unfortunately.

[Averdahl]

I see the exact same here on Win 11 24H2, Premiere Pro 25.3.0. I could once solve it by open the file in Audition and then just File > Save or Ctrl+S. But that only worked one time...

But if i open the file in Audition and edit something such as trim off a fraction of a second in the end or at the start and just save the file it works every time i have tried. Not the most convinient solution, but it saves the overwrites and all duplicate files. Do any change in Audition and then save it does it as well.

The file i attached is fixed by doing that, iow open in Audition > trim off a fraction of a second > and then File > Save or Ctrl+S. 

Premiere Pro likes 16-bit/48000Hz files better than 16-bit/44100Hz, so it can be worth recording/exporting 16-bit/48000Hz rather than 16-bit/48000Hz in ElevenLabs. It probably won´t work in this case, but it´s worth trying.

I create voiceover files in ElevenLabs. When I export them as a WAV file and import it into premiere Pro, it does not play back.

By @GOTGALLOWS