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GOTGALLOWS
Inspiring
July 1, 2025
질문

WAV file from ElevenLabs does not play back in Premiere Pro

  • July 1, 2025
  • 6 답변들
  • 876 조회

I create voiceover files in ElevenLabs. When I export them as a WAV file and import it into premiere Pro, it does not play back. The sound wave displays, so it is generating a PEAK file, but no audio is heard. If I import the file into Audition, it plays back there. I can also save the file from Audition, overwriting the original, import that into Premiere Pro, and that plays back fine. 

 

Exporting the file as MP3 works fine, but that is not ideal for my purposes. Why doesn't Premiere Pro play back these WAV files (example file attached)? I'm on Win 11, PP v25.3.

    6 답변

    Averdahl
    Community Expert
    AverdahlCommunity Expert
    Community Expert
    July 12, 2025

    I see the exact same here on Win 11 24H2, Premiere Pro 25.3.0. I could once solve it by open the file in Audition and then just File > Save or Ctrl+S. But that only worked one time...

     

    But if i open the file in Audition and edit something such as trim off a fraction of a second in the end or at the start and just save the file it works every time i have tried. Not the most convinient solution, but it saves the overwrites and all duplicate files. Do any change in Audition and then save it does it as well.

     

    The file i attached is fixed by doing that, iow open in Audition > trim off a fraction of a second > and then File > Save or Ctrl+S. 

     

    Premiere Pro likes 16-bit/48000Hz files better than 16-bit/44100Hz, so it can be worth recording/exporting 16-bit/48000Hz rather than 16-bit/48000Hz in ElevenLabs. It probably won´t work in this case, but it´s worth trying.

     

    quote

    I create voiceover files in ElevenLabs. When I export them as a WAV file and import it into premiere Pro, it does not play back.


    By @GOTGALLOWS
    C
    Community Expert
    Carlos ZiadeCommunity Expert
    Community Expert
    July 7, 2025

    did you try to clean media cache?

    are you on external drives?

    G
    GOTGALLOWS작성자
    Inspiring
    July 11, 2025

    This happens regardless of where the file is stored. Cleaning media cache didn't help unfortunately.

      A
      Community Expert
      Ali JaberCommunity Expert
      Community Expert
      July 6, 2025

      I use ElevenLabs a lot, never had any problem with their wav files. Win 11, Pr 25.3

      P
      Community Expert
      PaulMurphyCommunity Expert
      Community Expert
      July 6, 2025

      The file appears to have conformance issues based on the MediaInfo report:


      On my system (Mac), simply changing the file extension from .wav to .aiff resolved the issue—Premiere Pro was then able to play the file without any problems.

        G
        GOTGALLOWS작성자
        Inspiring
        July 11, 2025

        You're right. I see the same conformance issues on Windows MediaInfo. However, changing the file extension doesn't work on Windows for me. I think I'll file a ticket with ElevenLabs as well as they're exporter seems to be causing the conformance issues.

        C
        curious_Wish8074
        Participant
        July 6, 2025

        I'm also having this issue - please let me know when resolved, as is very frustrating

        S
        Community Manager
        Sumeet Kumar ChoubeyCommunity Manager
        Community Manager
        July 2, 2025

        Hi there,

        We're sorry about the poor experience. We're able to reproduce this issue with the file you have provided. Please allow us some time to get it checked. We will update the thread as soon as we have more details.

         

        Thanks,

        Sumeet

          T
          tarynm70368680
          Participant
          July 3, 2025

          This is also happening for me. 

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