when creating proxy, media encoder is not installed error

New Here ,
Sep 14, 2021 Sep 14, 2021

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I have already installed media encoder and my premiere pro and media encoder are in same version (15.41) 

But when I create proxy at premiere pro, "Adobe media encoder is not installed" error message appears on the screen still,,,,,,,,,,,,,,,

What should I do to solve this problem...?

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Adobe Employee ,
Sep 14, 2021 Sep 14, 2021

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Hi defaultp1dxih7dvrsy,

 

Sorry for your issue.

Are you on macOS or Windows? Try disabling your antivirus and firewall and see if that brings any change.

Let us know.

 

Thanks,

Nishu

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