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johnj2016
johnj2016
Participant
October 25, 2017
Answered

Adobe After Effects must be installed to import this file – Premier Pro CC 2018

  • October 25, 2017
  • 12 replies
  • 79232 views

I'm an enterprise customer but I can't find how to get Enterprise support so I'm coming here.

 

Details of my machine the issue I'm having and software running as per FAQ.

 

Premiere Pro CC 2018 v12.0.0

Latest updates installed

MacOS Sierra Version 10.12.6

Source Footage: AE comps with vector motion graphics

Error Message: Adobe After Effects must be installed to import this file – Please note that AE CC 2018 is installed

Error occurred when trying to update and add new AE comps via dynamic link.

This has worked before

Applications running: Outlook, Skype for Business, Safari, Pathfinder, Illustrator CC 2018, Chrome, InDesign CC 2018, After Effects CC 2018, Character Animator CC, Acrobat, OneNote, Textedit

Third Party Effects & Plugins – Frame.io only

 

System configuration

Model Name: MacBook Pro

Model Identifier: MacBookPro11,3

Processor Name: Intel Core i7

Processor Speed: 2.5 GHz

Number of Processors: 1

Total Number of Cores: 4

L2 Cache (per Core): 256 KB

 

Intel Iris Pro:

Chipset Model: Intel Iris Pro

Type: GPU

Bus: Built-In

VRAM (Dynamic, Max): 1536 MB

Vendor: Intel (0x8086)

Device ID: 0x0d26

Revision ID: 0x0008

Automatic Graphics Switching: Supported

gMux Version: 4.0.8 [3.2.8]

Metal: Supported

 

NVIDIA GeForce GT 750M:

Chipset Model: NVIDIA GeForce GT 750M

Type: GPU

Bus: PCIe

PCIe Lane Width: x8

VRAM (Total): 2048 MB

Vendor: NVIDIA (0x10de)

Device ID: 0x0fe9

Revision ID: 0x00a2

ROM Revision: 3776

Automatic Graphics Switching: Supported

gMux Version: 4.0.8 [3.2.8]

Metal: Supported

 

Renderer: Mercury Playback Engine GPU Acceleration

Problem prevents any outputs or previews.

L3 Cache: 6 MB

Memory: 16 GB

Memory: 16 GB

This topic has been closed for replies.
Correct answer R Neil Haugen

If you right click on a clip in a sequence, and select "Replace with AE comp ... " does that work?

I'd suggest for now signing out of the CC Desktop app and closing it, rebooting the computer, and signing back in. Past that, at times using the uninstall from the CC app on the one not showing up in PrPro (in your case, Ae) and rebooting, then re-installing it, can get PrPro to "see" the other app.

Neil

12 replies

T
Tiago25743610jssx
Participant
August 20, 2023

That worked for me in 2023, thanks

 

K
kenil5C16
Participant
March 7, 2021

Adobe After Effects must be installed to import this file – Premier Pro CC 2019

Windows 10

IN Prosessor

K
kenil5C16
Participant
March 7, 2021

Adobe After Effects must be installed to import this file – Premier Pro CC 2019

Windows 10

lematthi
lematthi
Participant
April 5, 2020

It's 2020 and this error still occurs. You had three years to fix the issue and there is till no better solution than "try reinstalling everything and then reboot"? What kind of s**t solution is that Adobe? Please fix this mess. Expeditiously

    _
    _mousewarrior_
    Participant
    November 6, 2019

    This is the anwser ... are you kidding me ... closing it, rebooting the computer, and signing back in and rebooting, then re-installing it ... what kind of solution is that. Ive had a week of this crap and a multitude of other adobe issues. How about they just fix the issues intead of releasing more and more versions, lets just get a stable version first and formost.

      L
      Lee Ollerton
      Participant
      November 21, 2018

      I'm experiencing the same thing.

      I've tried uninstall/re-install.

      Nothing I try works.

      D
      dan.harper
      Known Participant
      May 7, 2019

      Do you by chance have Extensis Suitcase installed?

      IF so, that is your problem.

      By deleting the plug in from Suitcase, your clips should open just fine..  This is a known bug for almost a year and Extensis refuses to do anything about it.

      It's not a documented issue, so they can pretend it isn't causing that many problems, as customers are not complaining.

      D
      dan.harper
      Known Participant
      July 26, 2018

      I'm experiencing the same issue..  Adobe went so far as to have me delete everything Adobe from my machine, including all preferences, libraries, etc..  And doing a clean install...  After several hours of reinstalling and resetting preferences, the problem persists..

      The most frustrating part is that after it tells me that After Effects needs to be installed, if I try it a second time, it opens the selected clip in AE, with the file name previously chosen, as if it works fine.

      I can repeat the error, EVERYTIME I try to open a new clip, and EVERYTIME I try a second time, it works fine...

      Adobe doesn't seem to have a clue, other than to suggest it might be an "unknown bug"

      S
      smithek
      Inspiring
      March 3, 2018

      Reboot / reopen project worked for me.

      D
      denimpj47707032
      Participant
      February 21, 2018

      For anyone still getting this error, try allowing premiere and or after effects through the windows firewall. It indeed worked for me!

      A
      Anonymous
      February 1, 2018

      updating both the apps to the latest versions did the job for me.

      m.

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