Adobe Premier Pro CC showing White Screen

Explorer ,
Mar 05, 2014

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So when I scrub or play through any clip, its's white. However when I export the video, the video is clear. It's just the viewers. This is happening to every single one of my projects with Adobe Premier Pro CC, even projects way before this

problem ever occured. I even used it last week. The only thing that changed between last week and now, was that I updated my Windows PC from 8 to 8.1. I was forced to there were certain things I could use without 8.1.

I tried reinstalling it, updated the software, nothing has worked. Also a side not, sometimes when I scrub through it, big blocks of random texs with a black background appear, its really weird.

Adobe Premiere Pro cs6 is working just fine though, its just the stupid CC.

1026063_10203402783689350_1428193908_o.jpg

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Adobe Premier Pro CC showing White Screen

Explorer ,
Mar 05, 2014

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So when I scrub or play through any clip, its's white. However when I export the video, the video is clear. It's just the viewers. This is happening to every single one of my projects with Adobe Premier Pro CC, even projects way before this

problem ever occured. I even used it last week. The only thing that changed between last week and now, was that I updated my Windows PC from 8 to 8.1. I was forced to there were certain things I could use without 8.1.

I tried reinstalling it, updated the software, nothing has worked. Also a side not, sometimes when I scrub through it, big blocks of random texs with a black background appear, its really weird.

Adobe Premiere Pro cs6 is working just fine though, its just the stupid CC.

1026063_10203402783689350_1428193908_o.jpg

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Mar 05, 2014 1
Most Valuable Participant ,
Mar 05, 2014

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What is your exact brand/model graphics adapter (ATI or nVidia or ???)

What is your exact graphics adapter driver version?

Have you gone to the vendor web site to check for a newer driver?

For Windows, do NOT rely on Windows Update to have current driver information

-you need to go direct to the vendor web site and check updates for yourself

ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool

nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

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Mar 05, 2014 0
Explorer ,
Mar 05, 2014

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I know I did all of those things. My graphics card is a AMD Radeon HD 7870. I updated it again and still no change. Never hadd any problems with it, everything is running smoothly, its just the CC version of Adobe Premiere Pro. It's so weird. But here are the software specs for my praphics card.

Driver Packaging Version 13.251-131206a-166389C-ATI

Catalyst Version 13.12

Provider Advanced Micro Devices, Inc.

2D Driver Version 8.01.01.1360

2D Driver File Path /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000

Direct3D Version 9.14.10.01001

OpenGL Version 6.14.10.12618

AMD Catalyst Control Center Version 2013.1206.1603.28764

AMD Audio Driver Version 9.0.0.9903

ANd thank you for getting back to me.

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Mar 05, 2014 0
LEGEND ,
Mar 05, 2014

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Looks like you're using an older driver.  Try updating from the AMD web site.

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Mar 05, 2014 0
Explorer ,
Mar 05, 2014

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I did, I updated it for the 3rd time. Is there a page on the site that I'm not seeing? This is it right:

http://support.amd.com/en-us/download/desktop?os=Windows 8.1 - 64

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Mar 05, 2014 0
LEGEND ,
Mar 05, 2014

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Mar 05, 2014 0
Contributor ,
Nov 24, 2018

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I have Win 10 Pro and latest nVidia driver installed. Adobe keeps putting out [swear word] software like this, i may drop my subscription to photoshop only and get another video editor

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Nov 24, 2018 0
Explorer ,
Mar 06, 2014

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I uninstalled everything to the core, restarted the pc, update the graphics card, restarted it, prayed, then downloaded it again, and its still showing the white screen. My step father said whenwhenthe operating system updated, the past codes with cc probably dont work with the newer system, something like that. I was just wondering if you can point me to the right direction where someone can help me with this situation. does Adobe Premier ProCC have a help center?

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Mar 06, 2014 1
LEGEND ,
Mar 06, 2014

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when the operating system updated, the past codes with cc probably dont work with the newer system

I might expect that of a Mac, but not Windows.  At least, not often.  There was an OS update that messed with WMV display in PP, but I'm not aware of any such buggy updates with the current version of Windows 8.1

Is this a dedicated editing rig, or a general purpose computer?

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Mar 06, 2014 0
New Here ,
Apr 23, 2014

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I'm having this exact same problem. Were you ever able to find an answer?

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Apr 23, 2014 2
Community Beginner ,
Jul 27, 2014

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Did anyone find a solution!? I'm having the same issue...

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Jul 27, 2014 2
Explorer ,
Jul 27, 2014

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Yeah. Basically, you can't fix it. I called Adobe multiple times. First two time they said they would call back, never did. Third time I finally kept one on the line and refused to end the

session. Finally he said that there is no fix because AMD hasn't released an update that's compatible. SO they blamed AMD. SO I called AMD...and guess what...they said to blame Adobe.

However this never use to happen, until Creative Cloud had an update several months ago when this all started.

When you open After Effects CC 2014 now, it says that GPU Acceleration for ray tracing won't work with AMD (They need to advertise that!).

So for everyone that has CC and has an AMD needs to be careful, cause they will get *********** (edit: please don't use language like this). I have all of these great CC products, but I can't even use them properly, especially not Premiere Pro, cause it shows the white screen.

I use CS6, which works great, but doesn't have all of the awesome features.

For someone who needs to keep up with todays tech for their job, it really hurts me that Adobe would do this: ***************** (edit: again don't use language like this).

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Jul 27, 2014 0
Community Beginner ,
Jul 27, 2014

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Thanks for the reply.

That sounds pretty ridiculous.

So just to clarify, you've found this issue has to do w/ your AMD graphics card?

Cause I'm in a different boat but seem have the exact same problem.

I'm on a Mac and my graphics card is a NVIDIA GeForce GT 650M.

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Jul 27, 2014 0
Explorer ,
Jul 27, 2014

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I find that unbelievable. Sorry you're going through the same issue. Did you try updating your graphics card yet? If not, when you do, make sure to delete the old drivers first, then update it, just to make

sure you get the new ones ok.

It seems like in some weird cases, few people come up with this problem. And the reason why companies like Adobe and AMD/Nvidia won't fix the problem is because it's not happening to a 1000 people or more.

So why would they change it? Problems like these are expandable.

I apologize for venting, its just very frustrating. I hope you find a solution to your problem friend.

Let me know how it goes.

- Best,

Kenny

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Jul 27, 2014 0
Adobe Employee ,
Jul 29, 2014

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Hi Kenny,

Sorry you're not finding a solution to this issue. I saw something similar on Twitter today, which lead me back to this post. In talking with my colleagues in support, they seem to feel it may be a codec issue. Specifically, it may not currently be installed or may have been uninstalled mistakenly.

Tell me, what is the exact format of the media? Which camera did it come from?

Thanks,

Kevin

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Jul 29, 2014 0
Adobe Employee ,
Jul 31, 2014

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Hello HandsomeDragon,

HandsomeDragon wrote:

Yeah. Basically, you can't fix it. I called Adobe multiple times. First two time they said they would call back, never did. Third time I finally kept one on the line and refused to end the session. Finally he said that there is no fix because AMD hasn't released an update that's compatible. SO they blamed AMD. SO I called AMD...and guess what...they said to blame Adobe.

I'm sorry you're having this issue. Sounds like you had a frustrating time with our phone support and that is inexcusable. I can take a look at the case and see if I can find out and remedy what happened.

As far as this being solely an AMD issue, it doesn't sound like it as customers using NVIDIA GPUs are having similar issues. I would like to find out more about your issue to see if we can repeat the error.

HandsomeDragon wrote:

However this never use to happen, until Creative Cloud had an update several months ago when this all started.

So this happened, you believe, because of a Creative Cloud update? Do you recall which month that occurred? Did you update Premiere Pro CC at the same time?

HandsomeDragon wrote:

When you open After Effects CC 2014 now, it says that GPU Acceleration for ray tracing won't work with AMD (They need to advertise that!).

Wait. You should be able to create a ray-traced 3D composition with either an AMD or NVIDIA GPU installed. The difference is that the performance is greatly accelerated with a NVIDIA card because it uses their technology. That's always been the case and nothing changed with the new release.

HandsomeDragon wrote:

So for everyone that has CC and has an AMD needs to be careful, cause they will get *********** (edit: please don't use language like this).

Sorry for your frustrations, but that's not true. Many customers with AMD GPUs are operating Premiere Pro CC 2014 with no issues. I would say, however, that if you have an underpowered AMD GPU (less than 1 GB VRAM), then I would advise updating to a more powerful GPU.

I'm seeing that more users are having this issue, so I'd like to find out what everyone has in common. Therefore, please list the info we ask for in the following FAQ: FAQ: What information should I provide when asking a question on this forum?

We really need to know all about your system, media, etc. If you answer the questions on the FAQ, we will have a lot more to go on. Thanks in advance for doing that.

Thanks,

Kevin

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Jul 31, 2014 0
Adobe Employee ,
Jul 31, 2014

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Hi KTGFilms,

Can we get more info on your issue? The more info, the better. FAQ: What information should I provide when asking a question on this forum?

Thanks,

Kevin

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Jul 31, 2014 0
Community Beginner ,
Aug 20, 2014

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Hi Kevin, I appreciate the response.

Some type of miracle happened when I updated to OSX 10.8.5 and it all of the sudden started to work properly.

Before that, there was literally nothing but white in both viewer windows. No matter the aspect ratio, file type, etc.

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Aug 20, 2014 1
Adobe Employee ,
Aug 22, 2014

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Cool, glad to hear it. Curious, though. Which OS were you running previously?

Thanks,
Kevin

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Aug 22, 2014 0
Community Beginner ,
Jun 18, 2016

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Just FYI. This is not solely AMD issue. Nvidia users find this issue,too.
I have a feeling that this issue occurs due to conflicted between integreted intel graphic card and Nvidia/AMD GPU.

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Jun 18, 2016 1
Explorer ,
Jun 21, 2016

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Unfortunately, the newest update doesn't address this problem and still the same problems. Is it just me or has AE/Premiere become a lot buggier after cs6? Super annoying and it crashes often without warning and fails to save the backup when I need it.

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Jun 21, 2016 0
New Here ,
Mar 21, 2017

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This reply was posted on

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Mar 21, 2017 0
Adobe Employee ,
Jul 31, 2014

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Hi Steve,

If you're still monitoring this thread, it would be great to get more info about this case. Can you please answer the questions listed in this FAQ? FAQ: What information should I provide when asking a question on this forum?

Thanks,
Kevin

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Jul 31, 2014 0
Community Beginner ,
Jul 31, 2014

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Hi Premiere people

I'm having a similar issue with Premiere on my MacBook Pro and since updating to CC 2014, I've had a bunch of other problems too. The early adopter curse I guess.

I was getting multiple crashes dealing with 5K ProRes files, videos which I had no problems with under Premiere Pro CS6. I was dragging the video file into the project window, double click it to trim it and then Premiere would give a Serious Error warning and crash. I solved that issue by switching from Mercury Open CL to Mercury CUDA and the crashes stopped happening. Is there maybe something broken with Open CL in the new release?

And just today, I started getting this white screen issue. I'll open the project I'm working on, cut for maybe 10-15 minutes and then the playback window will turn white. Nothing I do while in Premiere seems to change this. I hit play in the timeline and I can hear the audio playing, but just getting a white screen in the playback. If I try a different Workspace layout, I get corrupted fragments of the other Premiere panels rather than the white. If I shut Premiere down and reopen it, the white screen isn't there but comes back after another 10-15 of cutting.

As you can imagine, this is a pain and I'd like to get it fixed. What more info do you need? I'm running a mid-2012 MBP, 16GB of ram, 650M 1GB GFX, and on 10.8.5

Cheers

Dan Murphy

mandurphy.net

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Jul 31, 2014 0
Adobe Employee ,
Jul 31, 2014

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Hi Dan,

Looks like we have some info, but could you answer the questions on this FAQ? FAQ: What information should I provide when asking a question on this forum?

Thanks in advance,

Kevin

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Jul 31, 2014 0
New Here ,
Aug 19, 2014

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I'm currently having this issue and I really need to get back to work. Is there a fix for it or not?

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Aug 19, 2014 2
New Here ,
Aug 20, 2014

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I'm running Windows and I still can't get Adobe to work.

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Aug 20, 2014 0
Adobe Employee ,
Aug 20, 2014

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Hi,

Can you switch over your graphics card to standard VGA and check if you are still getting the white screen or not.

Thank You

Arjun

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Aug 20, 2014 0
New Here ,
Aug 21, 2014

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Hi I have just experienced a similar issue with an AMD processor. Here is a workaround for people to try. Go to Project Settings > Change the Rendering and Playback to 'Software only'.

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Aug 21, 2014 9
New Here ,
Sep 15, 2016

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Thank you for your suggestion!! It worked. I am using Premiere Pro CC 2015.4 and have not been able to use it for several updates now because I had the white screen. I changed the Project Settings to Mercury Playback Engine Software Only instead of the default which was Mercury Playback Engline GPU Acceleration (OpenCL)--it asked me if I wanted to delete or keep my previews. I chose delete and it works beautifully now. I cannot thank you enough!!! I am using Windows 10 and a AMD Radeon R7 250 video card. (Updating the drivers never worked.)

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Sep 15, 2016 1
New Here ,
Aug 16, 2017

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Worked for me!

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Aug 16, 2017 0
New Here ,
Dec 14, 2017

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i just purchused premier pro and im running windows 10 and a amd radeon card and white screens i switched the project settings to software only and it fixed it, thanks.

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Dec 14, 2017 0
New Here ,
Dec 20, 2020

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Finally!!  Thanks for the suggestion  This is what the solved it for me as well.

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Dec 20, 2020 0