Adobe Premiere Pro creates lag in Windows explorer

New Here ,
Dec 15, 2020

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Since installing Adobe Premiere 48 hours ago, my Windows 10 file explorer has become useless. When opening a folder the green bar at the top just freezes near the end and the screen remains blank. Additionally, the view preview pane within file explorer no longer works. I used an old copy of Premiere on my desktop for years so I am guessing this has something to do with the cloud/sync function but dont know how to turn that off.

delefileexplorer.JPG

The issue was the Creative Cloud App and file syncing. As soon as I turned that off, everything worked great again.

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Adobe Premiere Pro creates lag in Windows explorer

New Here ,
Dec 15, 2020

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Since installing Adobe Premiere 48 hours ago, my Windows 10 file explorer has become useless. When opening a folder the green bar at the top just freezes near the end and the screen remains blank. Additionally, the view preview pane within file explorer no longer works. I used an old copy of Premiere on my desktop for years so I am guessing this has something to do with the cloud/sync function but dont know how to turn that off.

delefileexplorer.JPG

The issue was the Creative Cloud App and file syncing. As soon as I turned that off, everything worked great again.

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Dec 15, 2020 0
Adobe Community Professional ,
Dec 15, 2020

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Dec 15, 2020 0
Adobe Community Professional ,
Dec 15, 2020

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What are the complete computer specs, including hard drives (how many, what kind, what is on each, and how full)?

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Dec 15, 2020 0
Adobe Community Professional ,
Dec 15, 2020

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Premiere Pro forum.

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Dec 15, 2020 0
Adobe Community Professional ,
Dec 15, 2020

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Run this tool: Creative Cloud Cleaner Tool

 

Restart your computer after, then reinstall current CC apps. Hopefully all the dregs of old Pr software will be gone and File Explorer will work normally again.

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Dec 15, 2020 1
New Here ,
Dec 15, 2020

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delefileexplorer.JPG

The issue was the Creative Cloud App and file syncing. As soon as I turned that off, everything worked great again.

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Dec 15, 2020 1
Adobe Community Professional ,
Dec 15, 2020

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Good job finding the solution. Thanks for posting back; it will help others later on. Cheers.

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Dec 15, 2020 0