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satomiw58125973
Participant
June 29, 2021
Question

Adobe Premiere Pro keep crashing after updating to version 15

  • June 29, 2021
  • 1 reply
  • 866 views

Since updating to version 15, I've been getting crashes everyday in the middle of editing. It happens randomly and I don't think I'm doing anything specific. Maybe it could be related to trimming videos or text but I'm not sure.

 

When the crash happens, I get a series of errors. I've attached them in order: error_1, error_2, error_3. Premier closes after I click OK on error_3.

 

I've tried updating my graphics card driver and also to the latest 15.2.0 version but nothing seems to help. I didn't have any problems in version 14.

 

My PC is running Windows 10 20H2 on the following hardware:
AMD Ryzen 7 2700x processor

AMD RX580 graphics

16GB RAM

This topic has been closed for replies.

1 reply

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
June 29, 2021

Hi there!

Sorry for the crash. We can get this checked. 

 

Let us know.

Thanks,

Kartika

    S
    satomiw58125973Author
    Participant
    June 29, 2021

    Thanks for the response. The crash happens with all my project files. I've worked on more than 20 different ones since the crashes started happening.

     

    Unfortunately I've tried the suggestions (delete cache, reset preferences) but none helped. I also checked the crash report directory and there are no recent files there.

    I did save a .dmp file when it asked me if I wanted to report the crash to Adobe. Unfortunately the forum does not allow me to upload .dmp files...

    nishu_kush
    Community Manager
    nishu_kushCommunity Manager
    Community Manager
    June 30, 2021

    Hi satomiw58125973,

     

    I understand you mentioned that it's happening with multiple projects but I am curious about what happens if you remove the file that's mentioned in the first error? Also, what are the properties (frame rate, frame size, format/codec) and source of that footage?

    Let us know, we're here to help.

     

    Thanks,

    Nishu

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