Participant

Answered

An Unknown error occurred while opening the project

Forum|Forum|7 years ago
August 14, 2018
15 replies
20891 views

Hello all, hoping someone has a solution as Google has finally failed me.

I've recently hit a problem with Premiere and the above error, which not only occurs on my current file, but also on all of the autosaves. Do anyone know any solutions to this, as all existing ones seem to point towards the autosaves?

Thanks in advance for any assistance you can provide.

This topic has been closed for replies.

Correct answer Mohsen Aghaei

Just send me your file I am able to fix such projects in Adobe premiere pro cc 2020-2019-2018-2017-2015 and below

(as you can see here)

Just send me an email to

or PM me

A

Andrew31400389tcu2

Participant

Hi all! I faced the same problem of unknown error.. Mohsen Aghaei can you help me?

https://drive.google.com/file/d/1sQK1pC5A5zL-r5sw29DnFGqabFXX2DP-/view?usp=sharing

Kevin-Monahan

Community Manager

Hi,

The OP was helped by a user, who has been helpful to other users. However, this thread has gone on too long and requires too much maintenance and care. It needs to be locked. I would ask that if you are going to contact a user off list, and privately, that you do so at your own risk.

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

M

Michael Grenadier

Legend

Mohsen, any chance you could give us a clue how you do this? Would be great to understand what's going on and fix it ourselves in a crisis situation when you might not be immediately available. Thanks.

A

Abhishek5D46

Participant

He was genius i have try all the troubleshoting but am failed then i mail my project mr mohsen the resolve my problem thnxxxx brother for ur service ...Abhishek (India)

E

EpicMedia25

Participant

OMG! Thank you so much Mohsen! You saved me from doing over days of editing. Hit him up guys he helped me fix the problem in a day! Just email him @chooriy@gmail.com

Recovered!

V

Vicky Nway

Participant

Thank you, @Mohsen_Aghaei for helping me fix the problem! The project file working well now. I had a similar issue when my project has the error message "An unknown error occurred while opening the project". With his help, I got everything back. Below is the screenshot of my timeline that is working again! THANKS!

Kevin-Monahan

Community Manager

Hi,

Please use File > Save A Copy at least once a day moving forward to build your own series of backups.

You'll be glad you did.

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

Mohsen Aghaei

Inspiring

Hey Kevin

Glad to meet you here again but I have something for you ...

The bad news is your backup advice won't save most of the project corruptions. because Premiere is unable to detect errors in project and if something bad happened to project adobe will save the copy with errors and those projects will be useless too.

your technique just may help people to return to last healthy project file (and it is worth it)

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Vicky Nway

Participant

Please help, Mohsen_Aghaei! Heard you can solve this issue. I have the same problem with my project which wasn't crashed but it can't be opened even though when I changed the name of the project or tried opening the autosave files. The same "unknown error occurring" message keeps showing up. Here is the screenshot of the problem and the project file! Thanks a lot!

https://drive.google.com/file/d/10Mc-YPblhsS8sTymsKm7g4mK35Q1cB3Q/view?usp=sharing

Mohsen Aghaei

Inspiring

Check your email, It's done !!

please post your recovered project here

alexcorella

Participant

Just came to thank the MVP of this thread, Mohsen @Mohsen_Aghaei. I read here a lot people received help from him, so I reached him by email and helped me recovering my project, with all the timelines I was editing. He also gave me a great insight about this issue with Adobre Premiere so here I copy/paste it for you all:

"...that was "Warp Stabilizer" Effect. Do not use it in your main projects, first stabilize your videos and render them then import to your main timeline."

A very kind man, cause he also recommended me to write a post here, in case any other person needs help with this issue, and keep the thread active. So if you have this same problem with your project and the autosave files, do'nt hesitate and ask him for help via email.

Again, Thank you very much Mohsen!

Mohsen Aghaei

Inspiring

My Pleasure

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mariexadobe

Participant

Hey, today in the morning I couldn't open my project anymore, Adobe Premiere kept saying "Unknown error opening file". Nothing could help me (trying to open auto-save files, restarting program and computer, deleting cache, etc.) Through this thread I found Mohsen and his e-mail adress (chooriy@gmail.com)

I mailed him my project and after one hour or so he fixed (and also stabilized) my project and now I can work on it again. The picture below shows my repaired timeline.

Thank you so much Mohsen.

Kevin-Monahan

Community Manager

Marie,
I hope you have perhaps gleaned one jewel by going through this ordeal. Please back up your project dailiy using File > Save A Copy. Project corruption is real no matter the NLE you are working on. Most editors do create express backup copies of their projects on a daily basis in order to prevent a catastrophe such as this.

To work on the same project file for months and months is project suicide. While I'm happy you got help, a guardian angel such as Mohsen might not always be there.

Cheers,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio