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stetzonb48674667
stetzonb48674667
Participant
July 22, 2019
解決済み

Can't get DJI footage to play in Premiere

Hey there,

I've had this problem recently where I can't get footage shot on my Mavic or my Osmo to playback in Premiere. I've been shooting on my Mavic for over a year and never had this issue. I've done everything I can think of. I updated my drivers, updated premiere, cleared my cache. I've even deleted and reinstalled Premiere and my graphics drivers with no luck. I worked with support and they basically told me just to run it off the software rather than my graphics card, but if I do it that way, I can't get anything to render anyways.

If anyone has any suggestions they would be greatly appreciated.

    解決に役立った回答 Sumeet Kumar Choubey

    Hi stetzonb48674667,

    Thanks for confirming that. We are investigating a similar issue with previews. Please try these steps and check if it helps in getting the preview restored.

    • If the preview resolution of Source/Program monitor is set at fractional value (1/2, 1/4, 1/8), then set it to Full.
    • Click the wrench icon in the Source/Program monitor and enable High Quality Playback.
    • If you are still facing the issue, set the Renderer to  Mercury Playback Engine Software Only (FAQ: How to change the Video Renderer in Premiere Pro? )

    Let us know if it helps.

    Thanks,

    Sumeet

    返信数 13

    J
    JOEL ALEJANDR38052423t9hb
    Participant
    September 22, 2025

    Its 2025 and they still havent fix this. FML i[ve done everything and still cant.

    W
    WontYouPleaseHelpMe
    Known Participant
    August 21, 2025

    Try using the free version of Davinci Resolve. I hate all the same problems. Premiere Pro just cannot handle it and the proxy workflow is a big waste of time.

    L
    lord 6 infamous
    Participating Frequently
    October 7, 2024

    2024 and premiere still hates any DJI footage. Transcode to pro res and move on.  It's a pain that costs time but its adobe baby!

    M
    Community Manager
    mayjain7130546Community Manager
    Community Manager
    October 8, 2024

    Hi @lord 6 infamous ,

    Sorry for the problem. Can you please elaborate mroe on the issue with device/OS details ? Will be good if you can share some problematic media files. We will try to reproduce the issues you see locally and report back.

    Thanks,
    Mayjain

      H
      HanyRamzyPhotography
      Participant
      December 25, 2023

      Finally, I could find the solution.

       

      Right-click the sequence>Choose Render and Replace>Click on Format and choose the first Option. 

       

      Working like a charm

      P
      PeteWilson44
      Participating Frequently
      June 25, 2023

      Ok I found a fix from this very helpful video on YouTube. For me, selecting Full res playback didn't work. Neither did setting High Quality Playback. However, randering the footage did work. Have gotten so used to not rendering footage throughout the edit that it's become a non-thing now. If you don't want to render the entire project (For me would have taken 2 hours), just select In/Out points on the timeline and then go to Sequence >> Render In to Out

       

      That took WAY longer that it shoudl have done...

       

      https://www.youtube.com/watch?v=b-PGOVCWEjk

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      June 26, 2023

      Hey @PeteWilson44,

      Yes, rendering highly compressed footage is recommended for a smoother editing experience. I like to transcode or create proxies on ingest, which you can enable in Project Settings > Ingest Settings. That way, you won't have to render the timeline before playing it back smoothly. Let me know if you need more info on how to do that. Hope the advice helps.

       

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
      P
      PeteWilson44
      Participating Frequently
      June 26, 2023

      I use proxies. I always have. I have 2 sets of drone footage from separate parts of the day, both with identical settings. Fist set (6 clips) plays fine, the other (3 clips) doesn't play at all in program monitor. Both have proxies.

      M
      matt_workhorse
      Participant
      October 30, 2021

      Same problem here, including Fujifilm 120fps files. I should have known better than to upgrade in the middle of a project, but I've never had issues playing back DJI and Fujifilm files. I've tried their fixes, and while it works on a couple of the clips, it doesn't work throughout, and when I export the frames are STILL choppy. I can understand playback in the program, but even the renders are bad.

      alexo39375249
      alexo39375249
      Participant
      November 4, 2021

      Same problem her Fujifilm XT3/4 GFX with DJI Mavric Pro

      Adobe don't like Fuji partner arrangements...?

      Another reason to move to other software ... or are you going to really fix this issue that stems over 2 years? Thinking serioiusly of moving away from this buggy software package. 

       

      H
      hudson_eastonfilmco
      Participant
      December 2, 2021

      yeah i've been with premiere for 8 years and they never fix, just come up with new useless features with double as many bugs as before

       

      J
      JaredKay
      Participant
      January 5, 2021

      Hi all, 

       

      So oddly I have been having a very similar issue playing back DJI Mavic Drone footage on the timeline and ezport (it plays fine in the preview monitor), The only fix i could find was to change the clip speed to 99% once on the timeline (right click on clip and choose speed/duration, set to 99). Hope this helps. 

        L
        LinguisticBratan
        Participant
        May 7, 2021

        You're a hero! 

         

        All my footage recorded with my DJI Osmo Mobile 3 on Mimo app with an iPhone 11 were blacked out on Adobe Premiere Pro. It's still sad that we have have to deal with this thing but still this fixed the whole thing for me. Much appreciated.

        Randune23
        Randune23
        Inspiring
        October 27, 2021

        O M G Come on Adobe seriously!!!???  I just finished my Multicam video on my unboxing video for my DJI Air 2S combo and NONE of the footage from the DJI OSMO mobile 3 comes through in the renders?  Oh, I get tons of audio but NO VIDEO!!!???  WTH???  This is sooooooooooooooooooooooooooooooooooo frustrating that this original post was in 2019 and "apparently" Adobe has done nothing to fix this issue???  Why are we paying these HIGH PRICES each month that we cannot have the latest gear actually work in Premiere Pro???

         

        Please, someone, fix this or come up with a workaround for this issue!  I cannot even fathom that the last two weeks of editing are all for naught!!!  Why are we ALWAYS asked to, "set the Renderer to Mercury Playback Engine Software Only" if we have a super-fast computer?  Why is quality sacrificed when all we want to do is produce HIGH-QUALITY videos???

         

        Randy

        B
        Boka2112
        Inspiring
        November 4, 2020

        I just experienced the problem with my ma2.  Had to use High Quality Playback for the fix.  Odd thing is I used drone footage for the last year and never had a  problem before.

        left1screen
        left1screen
        Participant
        July 29, 2019

        I forgot to add:

        I too have tested the videos in the Microsoft-supplied software and they work fine.

        Further, the videos do appear as 'stills' in the Source and Program windows - and the slider can be moved and will show the still image in the video that it is set on, but when the 'right arrow' ('play button'?) is clicked in either the Source or Program window, the video will not play.

        I
        inigosword
        Participant
        October 8, 2019
        I had the same black playback screen problem with a 4k mavic pro video file. Switching the playback resolution from 1/4 to 1/2 fixed the problem. Interestingly, switching back to 1/4 did not recreate the problem again. It stayed fixed. But loading another 4k video file will cause the problem to reappear. Looks like an adobe bug
        left1screen
        left1screen
        Participant
        July 29, 2019

        I am having exactly same problem with DJI Mavic 2 Pro video (but other video too) not playing in Source or Program windows in Premiere Pro:

        -   This is recent (today was first time in 2 - 3 weeks I've attempted to use Premiere Pro); never had this problem before;

        -    I have tried every conceivable fix, including un-installing and re-installing Premiere Pro and Media Encoder;

        -     My problem initially was with 4K video from Mavic, but I tried other formats, even cellphone videos - nothing will play;

        -     I am running fully-updated Windows 10, 24 GB RAM, plenty of disk space;

        -     Spent 2+ hrs in a 'chat' with Driver Update, making sure EVERY driver on my computer is up-to-date;

        -     NONE of the 'fixes' suggested  by Sumeet above  have worked;

        -     There must be some RECENT glitch or change in Premiere Pro causing this - I've never had this problem before.

        All of a sudden, Premiere Pro is useless.  I am desperate.

        Any help appreciated.

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