Skip to main content
peterb50783964
peterb50783964
Participant
July 2, 2017
Answered

Can't start Premiere Pro - the trial screen re-appears

  • July 2, 2017
  • 3 replies
  • 3635 views

I'm using Win 10.

After installing Creative Cloud and downloading Premiere Pro, I'm not able to start the app.

The trial screen appears:

But no matter which option I try, trial or license (I have a valid subscription), I am returned to the same screen.

If I choose to license the software and sign in with my ID, I get the Thank You note:

but after clicking "Continue", the Premiere Pro Trial info screen re-appears.

I have tried everything with clearing the cache and removing all of Adobe with Creative Cloud Cleaner.

I've just installed Photoshop, licensed it and it works perfectly.

Any ideas what could solve the problem?

    This topic has been closed for replies.
    Correct answer peterb50783964

    Might need to contact support.

    FAQ: How do I contact Adobe Support?


    Ok, finally. After trying all the steps listed by Adobe the last one actually worked:

    Manually delete the sign-in and licensing information

    A corrupted Adobe or Enterprise ID information can get stuck in our database or licensing files. Cleaning up this information can resolve these problems.  

    1. Delete the licensing files.
      • Windows  
      1. Using Windows Explorer, navigate to \ProgramData\Adobe\SLStore and delete the .lic files.
      • Macintosh
      1. Using Finder, navigate to /Library/Application Support/Adobe/SLStore and delete the .lic files.

    3 replies

    V
    Vincent Karaboulad
    Participant
    January 24, 2020

    God bless you and your family for the millenia to come.

    laurentp54633196
    laurentp54633196
    Participant
    April 8, 2018

    Hi, similar problem here..

    Everytime i try to open the adobe premiere app that i dowloaded as a free trial, it starts oppenining but suddenly closes everytime.

    I've already tried to uninstall and install it back. Didn't change anything.

    If somebody as a clue or can help

    Thanks

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    July 2, 2017

    Sign out of the CC app.

    Reboot.

    Sign in and try again.

    See if that will work.

    peterb50783964
    peterb50783964Author
    Participant
    July 3, 2017

    Thanks Ann but unfortunately this doesn't help. Still the same trial screen.

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    July 3, 2017

    Might need to contact support.

    FAQ: How do I contact Adobe Support?

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices