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fitriniss
fitriniss
Participant
July 4, 2018
Question

Error using "Save As": Use 'Save As' from the file menu to save the project to a new location."

  • July 4, 2018
  • 6 replies
  • 11992 views

Hi I have a project created on Adobe Premiere pro CC 2018. but when i will 'save' my project appears text " An unknown error occurred while saving the project. Select 'Save As' from the file menu to save the project to a new location." . It keeps happening when I change my project. And I've done save as with some different names, because if the same name the contents of the project will be lost. what should i do to solve this problem? Please help.

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    6 replies

    U
    Unseelie-Media
    Participating Frequently
    June 3, 2020

    I had this issue happen to me recently and I think the issue was my project file was in a folder attached to Dropbox (I like for copies of my project to be immediatly backed up). Closing Dropbox allowed me to save normally. I've been using the dropbox folder for awhile now so I'm not sure what is causing the problem now, but if saving to a new location solves the problem try seeing what the initial folder was trying to do.

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    June 3, 2020

    Hi,
    I think it is bad protocol to have your project live in Drop Box. It is network attached and that is a worry for experienced editors that do not want any connectivity interfering with a file that represents hours and hours (days, weeks, months?) of hard work.

     

    As a place to "Save a Copy" for your backups, it's fine. To beat this problem, use proper Save protocol and update folder permissions for your Adobe folders after every update of either the application or the OS.

     

    Hope this helps.

    Thank You,
    Kevin

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    M
    Michael Grenadier
    Legend
    June 3, 2020

    I've been working this way with a folder on my startup drive where I park all my premiere projects that's being automatically mirrored on dropbox without any issues for at least a couple of years.  Of course, I keep my autosave folder on an external drive with my media.  and of course I have a clone of my media drive...  

     

    I understand your objection but do you realize how many people out there are probably keeping their premiere projects on the mac's desktop which...  by default is actually mirrored on...  wait for it... the cloud.  This is one of those things that apple decided to change and unless you're paying attention (which many of the people I provide support for fail to do) suddenly apple's telling you your icloud is full and you better buy some more storage.   

     

    Welcome to the 21st century whether you like it or not...

      J
      Jovial_Whisper5EA3
      Participant
      April 6, 2020

      is it related with some error on PC?

      cuz my pc is getting weird these days and this error occurs today.

       

      S
      Sujeewa
      Participant
      May 14, 2020

      Please delete the effects which you used and see. Most of the time this happens because of malfunction in the effects that you are using.

      D
      DPowers
      Participating Frequently
      October 1, 2020

      Nope. still doing it. Even have a new worstation and get the same results from Premiere. Doesnt happen in any other application.  NOT a drive space issue. I have 60TB free. 

      M
      Michael Grenadier
      Legend
      March 23, 2020

      could be a network issue.  try saving to a local drive.  if that works, hopefully there's a network administrator who can help.  

        J
        joashk
        Participant
        March 13, 2020

        found a small temporary solution to this problem.If you continously give the save command using the shortcut multiples time may be the fifth or the eight time it just goes through.

        Vidya Sagar
        Adobe Employee
        Vidya Sagar
        Adobe Employee
        July 5, 2018

        HI fitriniss,

        Sorry for the trouble. This issue is under investigation, Engineering is working on a fix. Please use a different name if you want to perform a Save-As or just use Save option as a workaround.

        Thanks,

        Vidya

          A
          Anonymous
          July 5, 2018

          Also using just Save there's the problem. I save everytime with a different name and then I delete the old project. But this is not the solution. It also happens with projects created some time ago in which the problem did not arise. the cause is not in the settings

            John T Smith
            Community Expert
            John T SmithCommunity Expert
            Community Expert
            July 4, 2018

            More information needed for someone to help... please click below and provide the requested information

            -Troubleshooting https://forums.adobe.com/thread/2261475

            -Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840

            That MAY be a permission issue

            Run as Administrator http://forums.adobe.com/thread/969395 to assign FULL Windows permissions may help... this says Encore, but is sometimes required for ALL Adobe programs (this is NOT the same as using an Administrator account) so follow the instructions, substituting the name of your specific program for Encore

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