Exception Access Violation - Cannot edit videos

[felixalexander]

I've had this problem for about two weeks where I can only edit audio, but adding video to my project crashes it and gives an exception access violation. I have cleaned the media cache and this has not worked. How do I fix this issue?

[juanmario]

This is a good start:

FAQ: What information should I provide when asking a question on this forum?

But you can start by testing this:

Start the program as an administrator, right-click on the executable or shortcut, and choose "Run as administrator" to see if the problem persists.

[felixalexander]

I just tried this and the problem persisted.

[felixalexander]

I'm running Windows 10 Pro, version 1803.

I have recently installed system updates, where a similar issue presented itself with the program Word.

I'm running Adobe Premiere Pro, version 12.0 with the most recent update installed.

I used to get error messages when this happened, however now the program just crashes and fails to inform me of anything.

[juanmario]

If the problem manifested after updating Windows, my advice would be to reinstall Premiere.

First run the Adobe cleaning tool:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

from step 6.

Reinstall and do it as administrator.

I do not update Windows, if the system works correctly I do not install updates.

Hopefully it will be fixed.