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Help! adobe premiere pro cc 2020 error= a low level exception occurred in: adobe player (Player:11)

New Here ,
Nov 14, 2019

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adobe premiere pro cc 2020 error= a low level exception occurred in: adobe player (Player:11)

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Crash, Error or problem, Freeze or hang, Hardware or GPU, Performance

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Help! adobe premiere pro cc 2020 error= a low level exception occurred in: adobe player (Player:11)

New Here ,
Nov 14, 2019

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adobe premiere pro cc 2020 error= a low level exception occurred in: adobe player (Player:11)

TOPICS
Crash, Error or problem, Freeze or hang, Hardware or GPU, Performance

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17.1K

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Nov 14, 2019 7
Community Beginner ,
Nov 19, 2019

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Bumping this thread because I've been having the same problem.

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Nov 19, 2019 2
Adobe Employee ,
Nov 22, 2019

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E,

Give details of your system, media, and workflow, please.

Thanks,
Kevin

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Nov 22, 2019 0
Adobe Community Professional ,
Nov 19, 2019

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Try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

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Nov 19, 2019 0
Community Beginner ,
Nov 20, 2019

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G'day Peru Bob,

 

Funny you should say - An update just came out for the NVIDIA Studio driver (441.28) but the problem persists. I had the same problem with the previous version, and I'm not convinced using an even older version would solve anything.

 

I have, however, rolled back Premiere to version 13.1.5, and this version of Premiere works fine.

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Nov 20, 2019 1
Contributor ,
Nov 24, 2019

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same here. Unfortunately Premiere doesn't make it easy to open v14 projects in earlier versions. so that's another nightmare.

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Nov 24, 2019 1
Adobe Employee ,
Nov 27, 2019

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Sorry about that. FCP XML is the "official" way to revert a project, for those that want to try it. If anyone needs assistance with this, let me know. I will continue to advocate for users to have an easy way to revert projects to previous versions. I'm definitely with you on that one.

 

Thanks,

Kevin

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Nov 27, 2019 1
New Here ,
Apr 22, 2020

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forgot about this option THANK YOU!

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Apr 22, 2020 0
New Here ,
Nov 22, 2019

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Same thing here. No solution posted. Thanks for nothing, Adobe! (Again)

 

Can't roll back to previous Premiere version because then can't open current projects. Thanks for nothing, Adobe (Again)

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Nov 22, 2019 3
Adobe Employee ,
Nov 22, 2019

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Jordan,

Sorry for the frustration. Can you let me know about your system, media, and workflow, please.

Thanks,
Kevin

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Nov 22, 2019 0
Community Beginner ,
Nov 24, 2019

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G'day Kevin, sorry for the late reply.

 

My system specs are:
AMD Ryzen 7 3700X
NVIDIA RTX 2060 SUPER
32gb RAM

 

I tend to work with AVCHD video.

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Nov 24, 2019 0
Adobe Employee ,
Nov 24, 2019

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How does the system react with, say, ProRes media? Can you try a test?

 

Thanks,
Kevin

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Nov 24, 2019 0
Adobe Employee ,
Nov 27, 2019

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EBalma, Looks like a bug. So sorry about that. Please upvote here: https://adobe-video.uservoice.com/forums/911233-premiere-pro/suggestions/39076387-bug-premiere-pro-2...

 

I'll be pushing for a fix ASAP for the community.

 

Cheers,

Kevin

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Nov 27, 2019 1
New Here ,
Dec 13, 2019

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Any solution on that? Same issue experienced here. Just installed the Premiere Pro 2020 and the nightmare has started. How to downgrade Premiere Pro Version?

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Dec 13, 2019 2
Adobe Employee ,
Nov 27, 2019

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Jordan, looks like a bug. Please upvote this bug over on User Voice: https://adobe-video.uservoice.com/forums/911233-premiere-pro/suggestions/39076387-bug-premiere-pro-2...

 

That would help prioritize the bug. Let me know if you need help on moving forward.

 

Thank You,
Kevin

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Nov 27, 2019 1
Adobe Employee ,
Nov 22, 2019

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Really sorry for the issue, Farid. Can I get details around your system, media, and workflow? 

 

Thanks,
Kevin

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Nov 22, 2019 0
New Here ,
Nov 22, 2019

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Same problem here.

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Nov 22, 2019 0
Adobe Employee ,
Nov 27, 2019

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Hey Juan, sorry about this! Looks like a bug. Can you please upvote here? https://adobe-video.uservoice.com/forums/911233-premiere-pro/suggestions/39076387-bug-premiere-pro-2...

 

I will continue to push for a fix. Let me know if you need guidance on how to move forward. My apologies once more. 

 

Regards,
Kevin

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Nov 27, 2019 1
New Here ,
Apr 20, 2020

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Hi, I just got my own system with 

Model Name: MacBook Pro

  Model Identifier: MacBookPro16,1

  Processor Name: 8-Core Intel Core i9

  Processor Speed: 2.3 GHz

  Number of Processors: 1

  Total Number of Cores: 8

  L2 Cache (per Core): 256 KB

  L3 Cache: 16 MB

  Hyper-Threading Technology: Enabled

  Memory: 16 GB

  Boot ROM Version: 1037.100.362.0.0 (iBridge: 17.16.14281.0.0,0)

  Serial Number (system): C02ZJDSWMD6N

  Hardware UUID: D57D2B42-1A46-525D-9B86-2CC6D4E8EA70

  Activation Lock Status: Enabled

and now I cannot use the graphics card and my system shuts down when I open any adobe cc

 

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Apr 20, 2020 0