Importing makes video double image and green

[Tomato Bandit]

I've tried changing the renderer to software only. I've updated video drivers, rolled back video drivers, uninstalled, reinstalled, converting media types...The video plays fine in a regular video player like windows media player, but as soon as I import it this happens.

[Ussnorway]

the codex is reading the vid wrong

if could be a few different things, can you upload the vid to a dropbox to share?

[Tomato Bandit]

Thanks for responding! That was what I was thinking too, but I'm not sure how to fix it. Do you have any suggestions? I'd rather not share the video clip, I hope that's ok. Let me know if you need any other information about it.

[Ussnorway]

what type of file is the base vid (details) and what software made it?

work flow; are you loading the vid to a blank timeline i.e, not tring to convert it to mp4 on the fly?

[jasontcox · Accepted solution]

While this isn't an official solution to the issue, just a workaround, but if other players are playing it fine, you can try using a non-Adobe program to transcode the clip (perhaps Handbrake or VLC). The import the newly transcoded file.

[Tomato Bandit]

After chatting with support last night and having them connect to my computer, this ended up being the solution. The video was streamed using Mixer on Xbox One X. I think downloaded the VOD from the Mixer account and imported it directly into Premiere Pro. I'm not sure if there is a long term solution for this, but running it through Handbrake fixed the issue.

[Ann Bens]

Have you tried resetting preferences?

FAQ: How to reset (trash) preferences.

[Jeff Bugbee]

I'm assuming you're recording in OBS. Can you take a screenshot of your recording settings? Also, I think OBS defaults to variable frame rate recordings to save space. You should change this to CBR.