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Premiere imports .mp4 only as audio.

New Here ,
May 03, 2018

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Hello!

I recently updated my premiere to v.12.1.1. and now have a issue where when i try to import video files (.mp4, shot on Sony a7sII), some of the files show up just as audio.

I tried to import through drag and drop, and the import window to no avail.

What seems random is that every time i tried to import again, the files that didn't work seemed to change, i.e. the same file could one time work and the second time not.

My computers specs:

Screen Shot 2018-05-03 at 13.43.23 (2).png

How the files look once imported:

Screen Shot 2018-05-03 at 13.47.28 (3).png

This is truly frustrating as there doesn't seem to be any clear-cut answer to what can be done about this anywhere, and I am working on a tight deadline with this project. Any help or suggestions would be much appreciated.

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Premiere imports .mp4 only as audio.

New Here ,
May 03, 2018

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Hello!

I recently updated my premiere to v.12.1.1. and now have a issue where when i try to import video files (.mp4, shot on Sony a7sII), some of the files show up just as audio.

I tried to import through drag and drop, and the import window to no avail.

What seems random is that every time i tried to import again, the files that didn't work seemed to change, i.e. the same file could one time work and the second time not.

My computers specs:

Screen Shot 2018-05-03 at 13.43.23 (2).png

How the files look once imported:

Screen Shot 2018-05-03 at 13.47.28 (3).png

This is truly frustrating as there doesn't seem to be any clear-cut answer to what can be done about this anywhere, and I am working on a tight deadline with this project. Any help or suggestions would be much appreciated.

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11.1K

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May 03, 2018 0
New Here ,
May 03, 2018

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QUICK UPDATE:

Found a work-around for this problem.
I happened to have the original memory cards with the source material left, so I copied the files that didn't import properly from the memory card to a different folder and imported those.

This is though a very poor fix, since I just happened to be lucky enough to have the original cards left, so can't really call this a fix.

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May 03, 2018 0
New Here ,
May 09, 2018

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I'm having the exact same issue, and I do NOT have the original memory cards on file.

It appears to be totally random as to which clips import properly and which do not.

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May 09, 2018 0
New Here ,
May 19, 2018

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The exact same thing is happening to me on my iphone 6 (mp4) footage. Only some show, or none at all! I’ve Tried many solutions, but nothing works!

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May 19, 2018 0
Contributor ,
May 19, 2018

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Try changing the extension name to .m4v instead of .mp4.

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May 19, 2018 1
New Here ,
May 20, 2018

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Sorry, it is M4V. I just don’t understand why it’s happening. The videos work fine in quick time, or in iPhoto.

Sent from my iPhone

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May 20, 2018 0
New Here ,
May 26, 2018

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This has been happening to me too...Super frustrating, especially when working with teams where some have updated and some haven't. The ONLY fix so far that I've found is to revert to an earlier version of premiere pro. (Hope you have older autosaves) Also, I was having this same issue in After Effects with certain .mp4 files, however that seems to be fixed now.

I spoke with Adobe about this right after the update came out and I noticed the issue (end of April) and they said they are aware of the issue but were still working to fix it. One month later...nothing.

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May 26, 2018 0
New Here ,
Apr 22, 2019

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I was having this problem on mp4's recorded on an iphone, they were coming in as audio only. Once I changed the .mov files to .m4v, they worked perfectly in 2019.

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Apr 22, 2019 0
Enthusiast ,
May 20, 2018

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Hello,

I have my experience, I have noticed that Premiere has become very strict when reading the container of videos, for Premiere if an mp4 defines it as a type: QuickTime fails and does not recognize the video, that is:

.mp4> The AVC format should be type: Mpeg Movie

.mov> The AVC format should be type: Mpeg Movie

.MTS> The AVC format should be type: Mpeg Movie

Make stream copy, with a program that allows it ..to re-encapsulate.

It worked for me, ... on Windows, not on Mac.

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May 20, 2018 0
New Here ,
Jun 22, 2018

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Try deleting the Media Cache Files for the problematic clips.

You can check your Premiere preferences, but by default your Media Cache Files are located in you User's Library > Application Support > Adobe > Common > Media Cache Files. (you can find your user's library in the Go menu of Finder, hold option and "Library" becomes available.)

I haven't tested this thoroughly but it just worked for me on a particular clip. A lot of times if I suspect a Media Cache issue I copy the name of the clip that is giving me issues, navigate to /Users/[username]/Library/Application Support/Adobe/Common, and paste the clip name in the search field minus the extension. Finder will find the associated Cache files for this clip and I delete them all. In this case the  .IMS files fixed the issue right away without even closing Premiere or the project. Sometime you'll want to restart Premiere and force it to rebuild the Cache files for that particular clip.

See if this works for more of you.

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Jun 22, 2018 0
New Here ,
Jul 15, 2018

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This same issue is happening with me.  I have tried to delete all the media cache files but the same issue continues occur.  This is a whole day of filming on a GoPro that is importing only as audio.

So frustrating!!

****EDIT UPDATE****

So I found a labour intensive but completely successful work around.  NOTE: I did NOT have the original SD card so I only had the MP4 files on my hard drive to use.

1. I created a copy folder of the files I wanted to use.

2. I then batch updated the file extension from MP4 to M4V

3. I tried to copy the entire NEW folder but this cause the same issue so instead I copied small batched to Premier Pro (between 3 - 5 videos depending on size) This worked for ALL VIDEOS.  They all now are video + audio.

This was time consuming and a pain in the *** but worth it to save the footage and continue working!!

Good Luck!!!

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Jul 15, 2018 0