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D
DTC3
Participant
November 12, 2019
Question

Premiere Pro CC 2020 crashes on Fast Forward

  • November 12, 2019
  • 8 replies
  • 7798 views

Since updating to CC 2020, when I hit the "L" key to fast-forward while playing on the timeline, video starts lagging but audio keeps playing and Premiere hangs, and I get a ton of low-level exception occurred errors related to Adobe Player (Player:11).  I have to Force Quit after that as the application is not responding anymore once that happens.

 

I was running Mac OSX Mojave with these errors, so I upgraded to Catalina to see if that would help but it doesn't.  

 

This is with both AVCHD and Quicktime MOV's.  The only way to resolve this so far is to use the Mercury Playback Engine Software Only renderer mode instead of Metal or OpenCL.

 

Anyone else having this bug?

    This topic has been closed for replies.

    8 replies

    I
    Ian Parel
    Participant
    April 25, 2022

    Out of curiousity, how is this still a prevelant issue nearly 2 and a half years later after this original post?

    andreasm13398312
    andreasm13398312
    Participant
    April 25, 2022

    I know it's offtopic, but i'm following certain threads with several (in my opinion) basic issues.

    Most of them aren't solved yet.

    The UI changes here, bugs appear there....

     

    Travelled with adobe many years but I switched to an other NLE software and I am happy to don't have minor issues like this anymore...

     

    L
    lamc0
    Participant
    February 3, 2021

    My solution:

    Change your sequence settings to match the footage's framerate exactly.

    My footage was 50,96 and the sequence was 60. When I pressed L to fast forward there were hundreds of dropped frame errors.

     

    To fix, I closed all my open timelines and created a new one by dragging the footage into the empty timeline panel. This made a new sequence that perfectly matched the footage framerate and my fast forward playback was more stable with no errors.

      A
      ambrosias60188685
      Known Participant
      June 25, 2020

      Yes, I have this same bug.  I've had it for about six months.  I thought updating to the latest Premiere (14.3) might fix it.  But no, Adobe can't even get it together.  You'd think with all those people paying all that money they could actually make software that works.

        Ben Ehrlich
        Ben Ehrlich
        Participant
        January 7, 2020

        This still seems to be an issues as of Jan 2020. Anybody know of a workaround or update on the horizon?

          andreasm13398312
          andreasm13398312
          Participant
          January 20, 2020

          Very interested aswell.

          Nothing works but restarting the project and ignoring the "L" Key. 

          S
          samwhynot
          Participant
          November 25, 2019

          I've also experienced this bug

          Kevin-Monahan
          Community Manager
          Kevin-MonahanCommunity Manager
          Community Manager
          November 27, 2019

          Incredibly sorry about this, Sam. As I just remarked, engineering knows about this bug and is getting out a fix ASAP.

          Upvote here: https://adobe-video.uservoice.com/forums/911233-premiere-pro/suggestions/39076387-bug-premiere-pro-2020

           

          Regards,
          Kevin

          Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
          lflegg
          lflegg
          Inspiring
          November 24, 2019

          According to live chat technician, it'll be fixed in early Dec update:

           

          "By the first week of December, we will launch a new patches will be coming on which will fix the issue."

          -ASHUTOSH

            Kevin-Monahan
            Community Manager
            Kevin-MonahanCommunity Manager
            Community Manager
            November 27, 2019

            Well, I think that Ashutosh probably should not have made that promise. Engineering has its own set of schedules, which are subject to change and often does so, even at the last minute. That said, I'm sure the team will do its absolute best to get the fix out ASAP.

             

            I would say this instead, engineering knows about the issue and is working on a fix. It should be available in an upcoming release of Premiere Pro.

             

            I think the best thing we can do as a community is to upvote this bug: https://adobe-video.uservoice.com/forums/911233-premiere-pro/suggestions/39076387-bug-premiere-pro-2020

            Unfortunately, the dev team simply can't promise when certain fixes or feature will be delivered. I'll speak with the agent about this.

             

            Thanks,
            Kevin

            Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
            lflegg
            lflegg
            Inspiring
            November 24, 2019

            I have exactly this bug - Player:11, caused by using shuttle controls with CUDA enabled.

            A live chat technician tells me it's a known issue.

            https://www.youtube.com/watch?v=INhceEOMJiE

            That's a screencast of it happening to me on Windows 10 - latest version. Latest Premiere. Latest GPU drivers.

             

            Yes, I can turn off CUDA (no realtime!)

            Yes I can use an earlier version of Premiere (no backwards compatibility, so can't open my projects)

             

            Here's one of the other threads about this bug:
            https://community.adobe.com/t5/premiere-pro/help-adobe-premiere-pro-cc-2020-error-a-low-level-exception-occurred-in-adobe-player-player-11/m-p/10740309

             

              Kevin-Monahan
              Community Manager
              Kevin-MonahanCommunity Manager
              Community Manager
              November 24, 2019

              LFlegg,

              What kind of GPU are you running? Does it have 2+ GB VRAM for HD or 6+ GB VRAM for 4K?

               

              Thanks,
              Kevin

              Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
              lflegg
              lflegg
              Inspiring
              November 24, 2019

              It's the GTX 980m with 8GB RAM. And all my footage is 1080p.
              This error hasn't happened in any previous version of Premiere, on this computer.

              dmcleod777
              dmcleod777
              Participating Frequently
              November 13, 2019

              Same issue for me with h.264 MOV files only from one camera, other h.264 MOV files apear to still be ok. I'm still on Mojave, 10.14.6. didn't want to upgrade to Catalina and have Premiere issues.
              I've tried uninstalling and reinstalling Premiere and Encoder, cleared the media cache but still no joy.

               

              Using VLC's media information window the codec is "H.264 MPEG-4 AVC (part 10) acv1"

              Playback of the file in VLC video is fine but audio is choppy/jittery. same file through quicktime plays back fine.

               

              I'm running a 2018 Macbook Pro 15" 2.9GHz i7, 16GB and the Radeon Pro 560 4GB

              Kevin-Monahan
              Community Manager
              Kevin-MonahanCommunity Manager
              Community Manager
              November 24, 2019

              D,

              What kind of footage are you working with? 

               

              Thanks,
              Kevin

              Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
              dmcleod777
              dmcleod777
              Participating Frequently
              November 25, 2019

              4k, H.264 MPEG-4 AVC (part 10) acv1 MOV.
              Files come from a JVC GY-HM180U

              only these files have issues, every other file i have from Canon, Sony, Black Magic and DJI Drone cameras work just fine.

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