Premiere Pro CC Interface Unresponsive & Lagging

Report · Jan 30, 2018

A few days ago my Premiere Pro started taking forever to start. The interface, sequence, timeline, clicking on tools, pressing play, loading a clip into the timeline all take 10-15 seconds if I'm lucky at all. Most of the time it is just unresponsive. It's just become unusable.

I've emptied the cache, tried different files, started new projects and nothing seems to work. I can't seem to find anyone else having these problems.

The only thing that I found to work, is that I reinstalled the 2017 version, and that works fine.

Adobe Premiere Pro is the only one of my Adobe products to do this.

If anyone else is having this issue, or might have an idea as to what is going on, I am all ears.

-E

Report · Jan 30, 2018

More info about your system and media is needed, please, E.

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

Report · Jan 30, 2018

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Report · Jan 30, 2018

Follow the guide below.

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Report · Jun 26, 2018

I have the same problem, my interface since the the latest update of Premiere Pro CC 2018, became very laggy, it is just not useable especially that I am a experienced pro, and my work requires being very fast,

Currently my problem concerns the interface, and every button that is in the timeline area, for example the waiting after clicking the mute button to take the effect is couple of seconds, all the handles work extremely slow, cuts, and stretch handles, prolonging clips, choosing other portions of clips on the timeline or simply selecting clips on timeline is very slow.

SOFTQARE INFO:

ADOBE PREMIERE PRO CC VERSION 12.1.1 (BUILD 10)

COMPUTER INFO

Mac Pro (Mid 2010)

Peocessor: 2 x 2,4 GHz Quad-Core Intel Xeon
Memory: 64 GB 1066 MHz DDR3

Startup Disc: SSD

Graphics ATI Radeon HD 5770 1024 MB

Hardware Overview:

Model Name: Mac Pro

Model Identifier: MacPro5,1

Processor Name: Quad-Core Intel Xeon

Processor Speed: 2,4 GHz

Number of Processors: 2

Total Number of Cores: 8

L2 Cache (per Core): 256 KB

L3 Cache (per Processor): 12 MB

Memory: 64 GB

Processor Interconnect Speed: 5,86 GT/s

Boot ROM Version: MP51.0084.B00

SMC Version (system): 1.39f11

SMC Version (processor tray): 1.39f11

Serial Number (system): CK04603EHF8

Serial Number (processor tray): J504001SFBH8B

Hardware UUID: 2ADAD1FE-933A-5633-8CD8-527BB879E726

HARD DRIVE INFO

Macintosh SSD:

Available: 215,47 GB (215 472 783 360 bytes)

Capacity: 524,25 GB (524 252 954 624 bytes)

Mount Point: /

File System: Journaled HFS+

Writable: Yes

Ignore Ownership: No

BSD Name: disk0s2

Volume UUID: FEEE25CD-7B66-35B1-A336-B514725C0174

Physical Drive:

Device Name: Crucial_CT525MX300SSD1

Media Name: Crucial_CT525MX300SSD1 Media

Medium Type: SSD

Protocol: SATA

Internal: Yes

Partition Map Type: GPT (GUID Partition Table)

S.M.A.R.T. Status: Verified

Premiere Version: Premiere Pro CC (2015.2 Release) 9.2.0 (41) Build
Footage: all footage, and audio files, SAME PROBLEM, the files are stored on the new SSD installed hardrive, but the older mac fusion drives and and HD drives have the same problem
All projets, all file sizes, have the same problem

FAILED FIX ATTEMPTS

Removed all video effects
Switched from GPU Mercury playback to CPU
Switched RAM from Performance to Memory
Uninstalled Premiere and reinstalled
Cleared the media cache folders using the Clean button in Media Preferences. Also went to the cache folders and deleted them because Premiere didn't get rid of everything.

Report · Mar 18, 2019

Premiere Pro Interface Lag

So far this issue only appears to be happening when working with existing project files made by two of my nine in-house Mac edit suites, editors Ben (Edit 8) and Andrew (Edit 1), I'm naming them just so you can keep track of which stations I'm referring to. Both culprit stations are top spec iMac Pros with ATTO Thunderlinks connecting to the same SAN storage as all other stations. Premiere Pro, both 2018 and 2019, is having lag issues when interacting with all areas of the interface. Any area I click or attempt a keystroke is problematic. Almost every attempt at clicking or typing induces a delay and or pin-wheel. Initially, the issue occurs every couple of seconds with a pinwheel length of 1-3 seconds. Over an hour or two, the delay/pinwheel length grows and grows up to about 6 seconds, while still happening on almost every interactive or every other interaction. The only temporary fix is to import the most important aspect of a project, the main edit timeline, into a freshly made project file, losing all of my media and bins not already used in that timeline. Any other attempt at importing more than one timeline or unused media doesn't make the temporary fix. This fix is only temporary because the interface lag creeps back, requiring another fresh project import of the timeline. Many times when I close any of the problem projects, a small popup window with a title of 'Run Script Error' is shown with body text of 'Uncaught exception' and an okay button. The lag issue is happening on a second workstation, user Jacy in Edit 7 (iMac Pro, top spec, with the exact same configuration as the iMac Pros that originally created the project files that lag) but the original workstation that created the project files do not experience the lag. Deleting everything (media, generated items, and timelines) from all open projects fixes the issue so the software no longer lags.

The timelines play fine for me in Edit 4 (Nick), they just take a few seconds the start and after hitting the spacebar can take up to 6 seconds to stop. After Effects, Finder, and all other software are having no issues so I don't believe the issue to be our storage I/O or throughput.

COMPUTER INFO

OS: MacOS Sierra 10.12.6
Processor: Intel Xeon E5 12-Core at 2.7 GHz
Installed memory: 128 GB
System type: MacPro 6,1
Graphics Card: AMD FirePro D700 6GB

HARD DRIVE INFO

1 TB Factory Flash
ATTO Thunderlink fiber channel to 300TB Quantum xSAN, StorNext 6.x.x

PROJECT INFO

Premiere Version: Premiere Pro CC (2018) 12.1.2 and (2019) 13.0.3
Footage: Sony MXF OP1 (4k), REDcode 8:1 at 4k - 8k, MP4s from stock sites, MOV (photo-jpeg), ProRes LT through 4444, WAVs at 44.1 and 48kHz
TRT of the timelines: Various lengths from 1 min to 26 min
All media is on the SAN
Current project file size: Various projects from under 1MB up to 40MB

FAILED FIX ATTEMPTS

Switched from GPU playback to CPU
Exporting 'selection as project' (selected the main edit timeline)
Deactivating Mercury Transmit all together
Switched RAM from Performance to Memory
Held Option and Shift to clear cache and preferences
Cleared the media cache folders using the Clean button in Media Preferences. Also went to the cache folders and deleted them manually.
Cleared Sync data from Adobe website and re-sync'd settings
Deleted all adobe ID sync settings and recreated from scratch
limited interface to a single main 4k screen (5K LG sold by Apple) while trying all default workspaces
Created blank new project and imported entire old project (only works temporarily for a couple of minutes)
Uninstalled Premiere and reinstalled