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Premiere Pro CC "Unable to Produce Frame"

New Here ,
Jun 23, 2016

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Hey all, looking for some help for a time sensitive project.

I am trying to export a video project and every time I try and export it, Media Encoder fails and gives me the following information:

"Export Error

Error compiling movie.

Accelerated Renderer Error

Unable to produce frame."

I am dealing with about 22 minutes of footage, almost all of which is 4K within a 1080 project file, with the 4K scaled to different project files. Attempting to export to H.264. Working off of a external hardrive running USB 3.0. Beyond that, I'm not sure what information what may be relevant, so forgive me if I'm leaving out any important details.

Thanks in advance for any advice!

i've updated my graphic card drivers (nVidia) and it seems like the problem has been solved

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Premiere Pro CC "Unable to Produce Frame"

New Here ,
Jun 23, 2016

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Hey all, looking for some help for a time sensitive project.

I am trying to export a video project and every time I try and export it, Media Encoder fails and gives me the following information:

"Export Error

Error compiling movie.

Accelerated Renderer Error

Unable to produce frame."

I am dealing with about 22 minutes of footage, almost all of which is 4K within a 1080 project file, with the 4K scaled to different project files. Attempting to export to H.264. Working off of a external hardrive running USB 3.0. Beyond that, I'm not sure what information what may be relevant, so forgive me if I'm leaving out any important details.

Thanks in advance for any advice!

i've updated my graphic card drivers (nVidia) and it seems like the problem has been solved

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Error or problem

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Jun 23, 2016 0
LEGEND ,
Jun 23, 2016

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My first thought is to turn off GPU rendering.  Your scaling might be pushing your card past it's limits.

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Jun 23, 2016 6
Adobe Employee ,
Jun 23, 2016

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Hi mrlukecampbell,

"Export Error - Error compiling movie.

Accelerated Renderer Error

Unable to produce frame."

Reading these errors, it sounds like your GPU is running out of VRAM for the task(s) that you are trying to perform. From the info you gave, you are scaling footage as you are encoding it. This taxes your particular GPU too much, so it could not finish the encoding process.

Normally, encoding does not engage the GPU unless you are doing things like scaling, using GPU accelerated effects (including Lumetri color effects), etc. You are scaling at the very least, so your GPU is engaged during the encoding process. My guess is that it is underpowered or not functioning correctly. We'd need to know your full system info.

I have a few recommendations:

  • File > Project Settings > General
    • Change the renderer to "Software Only" (if you use Media Encoder, change it there too)
    • The drawback of "Software Only" that the export is much, much longer than it would with a sturdier GPU
  • Take advantage of the smart rendering process as much as possible, especially if you have a somewhat underpowered GPU.
    • Currently, you are not taking much advantage of that by encoding directly to H.264.
    • You might try mastering to DNxHD, Cineform, or ProRes instead
    • Create H.264 files from the master
    • Drawback: this is more a process you need to consider in the beginning of a project, not now.
  • Install a GPU with more VRAM.
    • If I were under the gun, and on a deadline, I'd run down to your local computer hardware and get a 4GB or more VRAM GPU.

Thanks,
Kevin

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Jun 23, 2016 8
New Here ,
Nov 27, 2019

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I have same issue! as you told,it work thanks a lot! 

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Nov 27, 2019 0
Community Beginner ,
Jun 24, 2016

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This started happening to us after installing 2015.3.  Render would crap out and throw the "unable to produce frame" errors.  What FIXED it was uninstalling 2015.3 premiere.  Installing Premiere 2015.1 then updating to 2015.2.   THENNN run the update for 2015.3 but go into advanced setting and tell it to keep old version.  Also keep the preferences.  So far this has worked but I'll let you know if it's crap again.

Let me know if it helps you.

BC

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Jun 24, 2016 1
New Here ,
Aug 01, 2016

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Was really hoping this would help us over here, but no luck.  Still looking for a solution to this...

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Aug 01, 2016 0
LEGEND ,
Aug 01, 2016

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We all are, Tim.

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Aug 01, 2016 0
New Here ,
Aug 02, 2016

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Well, add this to the pile of frustration...

Swapped out our two (now defunct?) gtx 980's and tried installing a single brand new Quadro K2200 running certified driver 354.56 on our windows 10 64bit fresh install and still no luck with exporting anything above HD with max quality enabled... 

Was certain that this would work, given that the K2200 is certified/recommended for use with Premiere Pro CC, but apparently not? 

Kevin-Monahan​  what information do you need from us to elevate this issue?  Or better yet, maybe we can come up with a workaround that doesn't involve circumventing CUDA support?  At the very least, maybe point us in the direction of a stable driver to run alongside 2015.3.   Going back to 2015.2 isn't going to work for us over here.  I know, I know, we should never update in the midst of a project, but truly, if a card is certified for use, I don't think users like us should ever have to contend with system-killer software updates like this.  What's the meaning of "certified" if we can't even export a measly 2 second test clip, never mind a full feature or commercial.   Not trying to point the finger, I'm truly not sure what the issue is, but I'm still mystified why one of our rigs is sailing smoothly with a Titan X and the other is struggling this hard to export anything above HD, the two systems are nearly identical to one another, save for the GPU discrepancy.  Something doesn't add up. 

Is there anywhere to go from here, or is the best course simply to wait for an update?

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Aug 02, 2016 0
Adobe Employee ,
Aug 03, 2016

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Hi TimW,

Swapped out our two (now defunct?) gtx 980's and tried installing a single brand new Quadro K2200 running certified driver 354.56 on our windows 10 64bit fresh install and still no luck with exporting anything above HD with max quality enabled...

That is not the correct driver. See this webpage: NVIDIA DRIVERS Quadro Desktop/Notebook Driver Release Windows 10 R367 WHQL

I have no trouble with this GPU.

Thanks,
Kevin

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Aug 03, 2016 0
Explorer ,
Jun 28, 2016

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I've ran into this issue on several different projects and different machine configurations. Premiere CC 15.1 and 15.2 both seem to do a much better job handling multiple layers and scaling than 15.3. Tested on a system with and older GTX 580 and another system with a newer quadro card both with updated drivers. Same results. 15.3 gives the "Unable to produce frame" error but 15.1 and 15.2 work fine. Has the way GPU memory utilization changed in 15.3? It seems like a major step backwards in this regard.

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Jun 28, 2016 1
LEGEND ,
Jun 28, 2016

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I've been getting this a lot lately as well.  Seems to only happen when AME is trying to encode and I'm doing something in PP.  If I leave the machine alone, the same files encode just fine.

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Jun 28, 2016 0
Adobe Employee ,
Jun 28, 2016

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What kind of GPU do you have again, Jim? I know it's NVIDIA.

Kevin

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Jun 28, 2016 0
LEGEND ,
Jun 29, 2016

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An older 560 Ti for now.  Soon to be a 960 with 4GB of VRAM (as soon as the new 1070's can be had for the expected $380 retail price).

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Jun 29, 2016 0