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SergiHV
SergiHV
Inspiring
November 19, 2020
Answered

Premiere Pro v14.6 crash when add track in timeline sequence

  • November 19, 2020
  • 22 replies
  • 22290 views

Premiere Pro v14.6 crash when add track in timeline sequence

    This topic has been closed for replies.
    Correct answer SergiHV

    Moderator note: This issue is usually triggered by hardware devices, for example, any control surface. If you have a color grading panel, jog shuttle gizmo, Loupedeck, audio mixer, or similar hardware, try unplugging it or disabling it. No hardware control surfaces? An After Effects user found that certain software plug-ins act like control surfaces, so they may need to be disabled or removed, as well. 

     

    In the end they have helped me from Adobe. Here are the steps to follow to solve the problem:

    Step 1: Open Run command (Windows key + R key) -> type appdata in the box and enter -> go folder to Roaming folder -> go to Adobe folder -> there you will see the premiere pro folder, please rename this folder to premiere pro.old

    Step 2: In this same list (where the premiere pro folder is) you will see the folder named common -> go to common folder -> there you will see three folders by the name of media cache, media cache files and peak files. Please move these folders to trash and then let me know.

    Step 3: Please open C drive -> then go to documents folder in left panel -> go to Adobe -> there you will see the premiere pro , please rename this folder to premiere pro.old

    22 replies

    M
    MikeMcCarthy
    Participating Frequently
    January 12, 2021

    This has been driving me crazy for a long time, and I have been using the beta exclusively for weeks because I couldn't get around the add-track crash.  I only found this thread last week, connecting that issue to my control surface.  I just updated to 14.8, and it appears that Adobe finally fixed this, because I can no longer reproduce that crash that used to happen every time I added a track.  And I was using my Loupedeck+ just fine during that test.  So I recomment 14.8 if you are a Loupedeck or other control surface user.

    B
    Billy5E42
    Participant
    January 12, 2021

    I have the same result. 14.8 fixes this issue. One bug I noticed in this version is color mattes show up occasionally as missing media. Other than that it seems to be a stable update. 

    5
    5uper_D
    Known Participant
    January 11, 2021

    Anyone have any insights on how this relates to a Loupdeck controller? Been having this happen a lot and its incredibly frustrating.

    D
    Danreddingvideo
    Participating Frequently
    January 11, 2021

    just roll back to 14.5 or insdtall the beta,  My loupedeck is fine on either of those versions

      A
      adamb77861596
      Participant
      January 5, 2021

      The minute I uninstalled my Loupedeck, the problem went away.

      -Running Premiere 14.7 on macOs Catalina

        K
        karina84370920
        Participant
        January 3, 2021

        So far the Loopdeck CT was working well in combination with Premiere.However Premiere crahes when I tried to add tracks. After diconnecting Loopdeck CT I could add tracks without a problm. As I like the Loopdeck I really hope Adobe will provide a fix soon.

        D
        Danreddingvideo
        Participating Frequently
        December 23, 2020

        Just found another related bug.  If I try to resize a sequence with the loupedeck connected then premiere will also crash in the same way as adding a new track.  So, I tried to change the sequence from UHD (3840 x 2160) to full 4K (4096 x 2160).  Did this multiple times and crashed almost everytime.  Unplugged loupedeck, and no issue (this is in premiere 14.5 so annoyingly I have to unconnect every time I resize at the moment).  Footage was shot in 4k for UHD delivery so need to change sequence settings in nested clips so I can crop slightly if needed. 

        Edge Entertainment
        Edge Entertainment
        Participant
        December 23, 2020

        Hey Sergi,

         

        Thank you. Your instructions work perfectly! One not of caution is to save any custom workspaces as these will be lost after this procedure.

          D
          Danreddingvideo
          Participating Frequently
          December 22, 2020

          Brought a loupedeck + and got to the point where I thought I was going to have to send it back.... Found this thread and it saved the loupedeck from being returned, or being smashed violently against my desk.  I did the "fix" listed above, but it only worked as it uninstalled the loupedeck.  As soon as I plugged it back in it reverted to the same thing.  I also lost my custom workspace.. grr.  Now installed premiere 14.5 and the loupedeck is working without the bug.  Hope they fix this soon...

          J
          jordanb50995053
          Participant
          December 22, 2020

          It's definitely the control surfaces. I ONLY had one plug-in in the control surface menu from https://studioplugins.net/  (specifically their transitions plug-in) and as soon as I removed it from the control surface menu, adding video and audio tracks immediately worked and there was no crashing. While I am relieved that things are back to normal and that I don't rely on that transition plug-in on a daily basis, this is a major bug that those of you who rely on control surfaces like loupedeck should not have to be dealing with.

            just edit
            just edit
            Known Participant
            December 22, 2020

            Same problem here since 14.6. Since Adobe doesn't seem to care about this problem, I decided to investigate it myself.
            It seems that this bug could be related to control surfaces.
            I tried to remove my 2 control surfaces (BCF2000 & Loupedeck+) and I can add tracks again (I haven't tested the other bugs any further. because I need my control surfaces)

            As soon as I got a control surface declared in Pr preferences, it crashes every time I add a new track.

            Please Adobe correct this ASAP. Going back to 14.5...

            Neomusica
            Neomusica
            Participating Frequently
            December 18, 2020

            Same thing happens to me. It crashed 20 times already in 15 minutes. Adobe premiere is not reliable. So disappointing

             

            B
            Billy5E42
            Participant
            December 15, 2020

            Thank you for posting this, I have had this issue since the update. I am using a LoupDeck control surface and tried your workaround, which worked perfectly as well as disconnecting the LoupDeck control surface, which also worked. Adobe needs to fix this immediately.  Please. 

            J
            JanVdB
            Inspiring
            December 16, 2020

            hi,

             

            I ahve no devices but still the crash keep ocuuring even after tring all solutions.

            But what about this:

            under Preferences / Device Control, I see this this option called: SSS/Mediacore/Devicecontrol/Fierewire//DVHDV_DeviceControl=DV/HDV Device Control

             

            And why can "None" not be saved?
            The above entry appears each time the presettings / device control are called up! I cannot put it to "none".

             

            Jan

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