Source and video window not working after update

[asturrock]

Hi,

I recently installed an update to my software and since then, whenever I open up old projects I can't get anything to appear in the source or the preview window, despite being able to see everything in my timeline and content bin. It also won't play at all. This is the same when I try a new project.

In fact the preview window seems totally frozen and just displays whatever is underneath it instead of being blank. I've tried re-installing etc.

See photo attached.

Any advice?

Thank you,

Anna

[Ann Bens]

Try resetting preferences and plugin cache by holding down shift+alt while opening Premiere.

And make sure your graphics driver is up to date.

[asturrock]

My graphics driver is up to date and I tried the shift+Alt thing but no dice. Thanks for the suggestions though!

[excited_Genie16B8]

I can't get anything to appear in the source or the preview window,

As a point of clarification (because sometimes specificity does matter), the Source Monitor is the Preview.  That's the one on the left.

Program is the one on the right.

[asturrock]

Apologies. Yes, I mean that both the source and the program window aren't working.

Is it because my old files are from version 9.0 and this is the most up to date version?

[excited_Genie16B8]

What happens when you try a new project?

[asturrock]

Hi Jim,

It still doesn't work. It will let me import media, but if I put files in the source window or on the timeline they won't play on either and the source and program windows stay blank.

[Ann Bens]

Reinstall and Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

[nikos94894854]

I have the exact same issue.

I've narrowed it down to CC 2018 not being compatible with my graphics card drivers. I'm running GTX980M and the problem is present at least with the latest 388.18 drivers. I have downgraded to 382.33 drivers which fixes the issue in Premiere.

But this issue also extends to Photoshop, Lightroom and Camera Raw which remain non-working unless I disable my graphics card with them.

[RedAnt55]

im using the nvidia geforce gtx970  card running 388.13 and having the same problems

[Ann Bens]

Need to update the driver.

Adobe Premiere Pro CC System Requirements

[alanc50769428]

Hi Anna,

Did you have a resolve for your display issues?

I have the exact same problem where I can't see the Source or Program windows. This seems to be a very common problem that I've read in many forums and yet no solution.

Appreciate any feedback that could help.

Thanks.

Alan