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QOE WESTOMAP SLMD DM
New Participant
October 4, 2024
Question

Adobe Rush Files from computer aren't sharing on the SAME computer

  • October 4, 2024
  • 3 replies
  • 292 views

I was disappointed today to find that my file "Grade 10" from my H:// drive hasn't been shared from files to rush. This is the same device, by the way, not a cloudsharing thing.

 

Btw: I have recently updated to windows 11, although my peers have also and it still works for them.

So I have a folder called "Grade 10", it is shown in files. But for some reason in Rush, despite signing out and in again, closing and reopening, searching in vain for answers, nothing seems to work. There is no other problem like this on other adobe apps. Attached is an image in files of the folder (rush proof 1), and in rush where the folder is not (rush proof 2). Rush proof 3 is showing that it is specifically only that one file as the other two screenshots from this are showing up in there since i saved them in the same place as it. So confused why this is happening (and how).

 

Other info:

File made: Start of this year

Version: 2.10

Computer system: Windows

 

Thank you for your help and time 😆

This topic has been closed for replies.

3 replies

Kevin-Monahan
Community Manager
Community Manager
October 4, 2024

Hi @QOE WESTOMAP SLMD DM,

For this one, you should contact our support team: https://helpx.adobe.com/contact.html.

Once connected with a live agent, ask for the video queue: open M-F 7am to 7PM M-F.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
kglad
Community Expert
October 4, 2024

what are you using that adds your sign-off (which includes your name)?  (i can't remove it.)

kglad
Community Expert
October 4, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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