An error occurred while downloading from the Adobe Stock server.

Forum|Forum|5 months ago
August 15, 2025
2 replies
444 views

My Premiere Rush keeps showing the message 'An error occurred while downloading from the Adobe Stock server' whenever I try to add graphics. I’ve checked and the software is currently version 2.10. What could be causing this issue?

Error or problem

Correct answer Kevin-Monahan

Hi Yuan,

Contact us here: https://helpx.adobe.com/contact.html

Thanks,
Kevin

H

Hayley27531495zpoe

New Participant

I'm getting the same error as of 8/21/2025. Contacted support and they said it's a known issue for assets within Premiere. Was told they are actively working to resolve it and to keep an eye out for the next update...