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Inspiring
July 31, 2024
Answered

Audio portion of project missing when shared

  • July 31, 2024
  • 2 replies
  • 531 views

I'm suddenly having problems with the video file's audio not being included in the final versions of my project when shared to both Windows and YouTube. The music track is included in all cases, but not the audio associated with the video itself. The first time this happened, I was able to exit the project, open another project, then return to my original project. Then when I exported the project to both Windows and YouTube., all of the audio was included. Success! The next time I shared a project though, the same error occurred, even after I closed Rush and re-opened it. I'd like a solution that doesn't require funky workarounds. Please advise. Thanks.

 

Paul Hvidding

This topic has been closed for replies.
Correct answer TruHoo
Thanks for the step-by-step solutions. I think I have resolved the issue
based on earlier guidance from Kevin in the Community.

Paul Hvidding

2 replies

TruHooAuthorCorrect answer
Inspiring
August 10, 2024
Thanks for the step-by-step solutions. I think I have resolved the issue
based on earlier guidance from Kevin in the Community.

Paul Hvidding
Kevin-Monahan
Community Manager
Community Manager
August 22, 2024

Wonderful! Glad to hear it.

 

Cheers,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
Kevin-Monahan
Community Manager
Community Manager
July 31, 2024

Hi @TruHoo,

May we have more info about the system and media you are editing with?

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
TruHooAuthor
Inspiring
August 1, 2024

Kevin. I am editing video clips taken with a GoPro Hero 11 at 1080p. they are MP4 files. I'm using Premiere Rus on a Windows 11 desktop. I've edited video clips in the past and exported them with no problem.

 

TruHoo

Kevin-Monahan
Community Manager
Community Manager
August 2, 2024

You might try deleting the cache files. Go to the Home screen, but don't open projects. Choose Preferences and go to the bottom-left corner of the dialog box. Click Manage Cache. In the Manage Cache dialog box, click "Delete all cache files." Click OK. Relaunch Rush and see if you are clear of this issue.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio