Known Participant

Question

Critical bug, cannot add video to timeline on ios

Forum|Forum|7 years ago
October 22, 2018
8 replies
8358 views

Hello, Rush has great potential but I have a major issue; I can’t add videos from my Camera Roll to my timeline on iOS.

iPhone 7/iPad Mini 4/iPad Pro on iOS 12.0.1 with app version 1.0.0.

See screen recording here: https://adobe-video.uservoice.com/assets/204911026/36B951B7-C8DB-4ADB-9855-FE8B009F8ABC.MOV

Steps to replicate:

1. Video appears in iOS Camera Roll and playback is fine

2. Videos appear in Media tab of Rush, and holding down on a clip opens a Preview where playback is fine.

3. Click + to add clip, and add.

4. App shows progress bar which completes and disappears, but then the clip is not added to the timeline.

Pretty major bug so I cannot use Rush yet.

Happens on all my iOS devices with a variety of footage from my DJI Mavic Pro drone (exported natively from DJI app).

Thank you for any guidance.

This topic has been closed for replies.

K

kevinb32520620

Participant

Really no solution to this? Is anyone actually able to use this ***** software? This is literally core functionality and 2 years later we are still having issues with no resolution.

A

alanamccarthy

Participant

I've just started having this issue too. It worked perfectly well before I updated the OS on my iPad Pro. Now it's saying my videos are an uncompatable format.

I'm exporting a timelapse from Procreate 5X to Camera Roll. Then bringing it into Rush.

So frustrating.

R

repusman

Participant

2 years later and I'm still having the exact same problem. It's random in that it will import one of the clips from my DJI cached videos but none of the other ones. If I edit them and re save them in DJI go then they will import. It makes no sense though because some of them do import. Come on adobe get your sh** together it's been way too long and this is still not fixed.

A

alexbartis

Participant

3 years later and issue still persistis. Both with DJI Footage and iPhone recorded footage. Need to drop my subscriptions, Premiere is useless.

I

its_pam_ela

Participant

4 years later, this is basically making me hate making youtube videos. I can NEVER use my iphone to shoot anything because guaranteed, it won't load in Rush. So annoying.

B

Bossbmw335is

Participant

Also the only online cloud service is drop box, really, you can’t add google drive, argua the bigger and better online file cloud, can this app do anything right??

B

Bossbmw335is

Participant

I now have to compress my video THREE TIMES reducing the video quality exponentially with each compressio, so thanks, for reducing my video quality to an unusable point adobe, I might as well throw paint onto a canvas and send that as a finished video, because you won’t be able to see the differenc, that’s how bad my videos quality will be now, so thank you for screwing up my source of income

B

Bossbmw335is

Participant

One year old and you cant get a video imported into this VIDEO EDITING app, and your solution is to use a pc, import it, and come back to a mobile devic, makes no bloody sense, if that’s the case remove the import button on the app completely, bc there’s no point, fix this problem, its not hard, 12 other FREE VIDEO EDITING apps can edit better than rush, BE CAUSE IT CAN GET THE VIDEO TO EDIT

yuk lamt29851369

Participant

Hi guys,

I just downloaded the rush cc app in my iPhone 8+ and excited to try. But it came with the same problem as you, i had a failure of importing videos which‘s recorded by my iPhone camera and some other iPhone camera app.

I have tried to reopen the app and even start another project, but the problem is still there.

I would like to know is it a bug? Can adobe fix it and answer our question asap.

Thank you!

caroline_edits

Community Manager

Hi Sawood!

We've added some updates recently to improve Premiere Rush usability. Have they helped you out? Have you had more luck importing from the desktop? I'd love an update.

Thanks!

Caroline

S

sawoodpearceAuthor

Known Participant

Hi Caroline, sadly this is not resolved. I still cannot import DJI clips to Rush from the camera roll, I also cannot import ANY video clips from the camera roll to Creative Cloud via its iOS app, so I continue to have to go via the desktop which defeats the point of this workflow. I also haven’t had any Enterprise support contact since I last raised this.

kelleyk3247381

Participant

I am

Mark Mapes

Community Manager

Please try with media shot on your iPhone or iPad. This is just to confirm that import works with standard iOS media. If so, then we can focus on why the drone content doesn’t import.

S

sawoodpearceAuthor

Known Participant

Media shot within the app, or from an iPhone, do import, yes.

The DJI content does preview and play within Rush, but not import to the timeline.

Thank you for the swift response.

Vinay Dwivedi

Adobe Employee

Hi Sawood,

We found a similar issue in Premiere Pro 13.0 that DJI Mavic 2 Pro Drone Footage / MP4 Files / HEVC files are not importing importing in Premiere Pro 13.0 error message "The file has an unsupported compression type".

Please share one of the footage may be of few seconds so that we can check it further.

//Vinay

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