HEVC Codec?

[K SWM]

Hi,

I used Adobe Rush several times and had great success with it, but it has been a few months.

Now, I am attempting to create a video project, and am receiving messages and issues I never had before.

When going to share/export the file, I am first getting a notification that the HEVC Codec is required for this and that I now have to use an Adobe paid plan to get this. Nevertheless, after clicking okay, the export gets about halfway through, then the app freezes. No matter which preset I choose, this happens.

Upon opening and reloading my file, all preview playback has stopped working. I can hear the audio track, but none of the videos are playing back.

I do not think system is causing an issue; I have an 8-core Ryzen CPU and a Radeo 6750XT - not a workstation GPU, but still decent. I used to use rush without issue on a budget laptop.

A few questions.

1 - Has this "paid user" requirement changed? Did I miss this somehow? I was considering paying for an adobe software package after being happy with the program, but now...this is just nickling-and-diming. I hope I don't have to pay a subscription just for a codec to export a short video.

2 - How do I get the project, which I spent several hours on, to play again? 

Any help and clarification would be appreciated, as right now, I'm not very thrilled with Adobe products--and this is not a very good way to showcase why someone should upgrade to a paid subscription.

[Kevin-Monahan]

Hi @K SWM,

Sorry about that. Can you give us details of your Creative Cloud subscription? Is it a photography plan or all apps? Let us know.

Thanks,

Kevin

[K SWM]

Hi,

I am using the free version now. Did that change?
Am I no longer able to export videos on the free version of Rush?

Kevin
Second Wind Music
Kevin@secondwindmusic.us

[Kevin-Monahan]

Hi Kevin - @K SWM,

Thanks for the message. If you are using the Starter version, then you have unlimited exports. If you are not able to export more than three videos, you might have the previous version. For that, update Rush.

That said, HEVC is not supported in the free version. You should probably be shooting and editing video in H.264 until you can upgrade your subscription. Do you need help with that? Do you shoot on iPhone? In Camera Settings, look for "most compatible mode."

For best results, prior to importing HEVC footage, convert (AKA transcode or "ripping") the footage. You can covert your videos to H.264 or, better yet, ProRes LT using Media Encoder. If your subscription does not have a Media Encoder option, you can use freeware called Shutter Encoder to transcode the video to something Rush can work with. I find that ProRes LT works the best, but it also generates large files. I just delete these intermediate files once I am done editing with them, as I still have the camera originals. I hope that makes sense.

Let us know if you have any questions. I hope we can help you get back on track with Rush..

Thanks,
Kevin

[Trunk_Grimshaw]

Hi Kevin, I have got the same issue here mate. It says I have the Premier version but got the codec issue. 

Cheers, Butch

[Kevin-Monahan]

Hey Butch - @Trunk_Grimshaw,

Got your note. Do you have the Premiere Pro Single App subscription? I don't see that app listed in your second screen shot. If I'm not incorrect, it appears that you have the free version of Rush, which does not support HEVC codec. If you do have the single app, try logging out of Creative Cloud, then log back in.

For the free "Starter" version, my advice is to shoot video in H.264 and not HEVC. Let me know if you need help with that. On iPhone, this is referred to as "most compatible" mode in Camera Settings, I believe. Check that out. We're here to help.

Thanks,
Kevin

[RandDguy]

Hi Kevin,

'if the iPhone is set to HEVC and one can export on both their iPhone and iPad, why can't it export a RUSH video on the desktop app?  I have HEVC codec installed on my desktop and it's working other apps.  Thanks!

[Kevin-Monahan]

Hi @RandDguy,

Thanks for the reply. Because Rush has not been updated for quite a while, it may not favor working with the latest formats the newest iPhones and iPads are dishing out. I'm not a developer (I am in support), so I am not entirely aware of the potential shortcomings. As a fellow Rush user, I hope I can help you.

Thanks,
Kevin

[RandDguy]

Thanks Kevin.  I spoke with numerous folks in tech support without resolving the issue.  I unloaded stuff of my iPad ... moved everything back over to it from my desktop and finished the video there.  I appreciate your getting back with me.  Thanks again ... 

[Kevin-Monahan]

Glad to hear you were able to work around the issue, @RandDguy. Sorry for the frustration.

Cheers,
Kevin

[Adrian384002333u8m]

I'm having this problem, too. I have a photography plan. Adobe, please help me get this rectified ASAP

[Kevin-Monahan]

Hello @Adrian384002333u8m,

Welcome to the forum.

Adobe, please help me get this rectified ASAP

By @Adrian384002333u8m

Sorry. These are user-to-user forums, with some assistance from Adobe support, like @Kartika Rawat and myself.

For direct assistance, contact our agents: https://helpx.adobe.com/contact.html

The chat pod is in the lower right corner.

Respond, and click through until you get a live agent.

Ask for the video queue (M-F 7AM-7PM PST).
Make sure it is the video queue team trying to troubleshoot your case and not a general assistance agent.
The proper agents will control your computer and, hopefully, get your projects working again.

Let the community know what happens.

Otherwise, try a test and shoot H.264 instead of HEVC. Does it work then?

Thanks,
Kevin