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mdogan
Participant
March 11, 2024
Answered

I deleted all projects but it still takes 10GB space on iphone

  • March 11, 2024
  • 1 reply
  • 496 views

 

 

    This topic has been closed for replies.
    Correct answer Kevin-Monahan

    @Kevin-Monahan do you think there is any resolution for this?. Today is the last day of the trial period. I will cancel it if there is no solution for this problem.


    Hello @mdogan,

    Thanks so much for your report. I could not verify the issue yet, but I can try ASAP. This may also be expected behavior or a new behavior now that sync is deprecated, but I am not entirely sure.

     

    I will inform the team about the problem and hope to hear back from them shortly. We will have to ask for your patience in that regard. Sorry about that.

    Thanks,
    Kevin

    1 reply

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    March 11, 2024

    Hi @mdogan,

    There might be some residual files there from older projects. If it is OK, try reinstalling the application and then report back with the results. I hope that works for you!

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    M
    mdoganAuthor
    Participant
    March 12, 2024

    @Kevin-Monahan Many thanks for your answer. (Fake) data after reinstalling is removed, but I am worried that I have to do this every time. 

    M
    mdoganAuthor
    Participant
    March 12, 2024

    @Kevin-Monahan I tested it again and unfortunately the problem is persistent. I  created a project with around 1.7 GB size. Deleted the project from Rush, but it still keeps data on iPhone. It really worth checking this, certainly a bug either in adobe or iOS side. 

     

     

     

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