P: Black screen Rush

[Rebus676]

Since recent Android update, Rush only showing black screen when I import a video. Audio fine. Anyone else?

[p87301233]

Identical issue with my Premier Rush on Android. It all started since yesterday.

[Taneisha17505930uonf]

Same! Been like this since yesterday. Please help

[MaggieCP]

Same issue here. I was working on a project since many days. It's was all working fine in the afternoon. When I came back at night to export my file. All files were blank. 

[Tino5E3C]

Me too 

[gael_6397]

 I've been seeing this exact thing since I downloaded the app

[Carina_Simms6871]

Same. I hope they can fix this issue soon.

[p87301233]

I see that new version is released on September 11, 2024. Apparently, I got the update yesterday evening and the playback screen is black since then! How can Adobe make such mistake, where is the quality control? Maybe Adobe is trying to save money by reducing quantity workforce!

[Marco_Velazquez5155]

Hola, tengo el mismo problema, pensé que era mi celular

[Kevin-Monahan]

Hello @Rebus676,

I will let the team know about this issue. Sorry for the frustration.

Thanks,
Kevin

[Isai_Cruz0702]

Same issue on my android and I have so many project I need to work on! Please help! 

[Marshall328425481o49]

Same exact issue, on a Samsung Galaxy 9S

[INFOPETE]

I can't not see video on my video track. There is no options selected blocked me to see video. What do I do?

[Marshall328425481o49]

Having the exact same issue on my end, just started about an hour ago

[Marshall328425481o49]

There are tons of threads about this being an issue since almost a full day ago, has there been any answers as to why all your users are not able to use your app suddenly without any warning?

[Marco_Velazquez5155]

Hola, soy el unico que esta teniendo problemas para la aplicación de celular? Quiero editar unos videos y no me carga la visualización  de los contenidos, solo el audio. Cómo puedo solucionarlo?

[p87301233]

Premier Rush is showing black screen on playback on Samsung s23 ultra. It was working and I created hundreds of projects without any problem. Playback screen is black no matter I use video or photo clip. This started since yesterday after I duplicated a project. I cleared app cache and it didn't fix. I un-installed the app and reinstalled it, it didn't fix.

Anyone knows how to fix this issue?

[p87301233]

Interestingly, if I export the project, video shows correctly. Obviously, I wouldn't export until I am satisfied with editing which requires viewing on playback screen!

[aadam_5331]

I have the same issue 😞 it is so frustrating 

[p87301233]

Latest version is released on 9/11 and I got update yesterday, and Black screen started since then.

[p87301233]

Black screen issue is fixed after I updated the app with new version 2.11.0.14.

[samuel_8869]

The video screen is now black, although the audio still works, and if I try to export anything it says there's an error... I have deleted and downloaded again but it didn't help, what should I do next?

[Maurício Maciel]

Abre e não aparece o vídeo quando crio projeto. As vezes diz q não é possível criar projeto. Acontece no meu S21 e no s21 do meu filho tbm.

[Sharon35252943pbrf]

This is a problem I have found out about yesterday. The point of using rush is to cut stuff quickly on your phone and I have only just had this problem.

[Sharon35252943pbrf]

My video files have been fine ntil yesterday. I don't know if tnere has been some upgrade problem. I'm using an android phone, I changed video format andback but it only imports audio. No matter what I do, there isn't much point in recoding the footage I might as well edit on Adobe premiere pro. The entire point about using rushes is when you need something immediately. Film it and cut it and post it.

I really like using it. But I'll have to use something else if not. Does anybody know if it is bug? Otherwise I don't understand why it has just happened. Any help at all would be greatly appreciated.

Many thanks 😊