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Inspiring
September 2, 2025
Question

Premiere rush - Codec and crashes

  • September 2, 2025
  • 1 reply
  • 82 views

So Premiere rush worked fine on my laptop. Then I created a new project on my PC (Both Win 11) and then it tells me this when I export. As you can see I do have the HEVC codec. Pop up suggests I can get it via a paid membership (which I have).

I've seen similar posts (now locked) with no real answer/answer doesn't fix anything.

How can I export the project to another machine, so I can then export the mp4 to be used/shared?
Or ideally how to get rid of codec message?

Also as soon as I get the message, I then can't use PR for anything and it crashes!

 



 

 

 

1 reply

Kevin-Monahan
Community Manager
Community Manager
September 8, 2025

Hi,

This might be a case for assisted support. Contact us: https://helpx.adobe.com/contact.html

 

Thanks,
Kevin

 

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio