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miket12750808
miket12750808
Participant
October 25, 2018
Question

Premiere Rush crashing when trying to import videos

  • October 25, 2018
  • 4 replies
  • 4043 views

Hi everyone,

I'm trying to use Rush on Windows, and the application crashes every time I attempt to import my footage. I've never managed to get it to work. If I use the demo footage supplied with Rush, that all works fine, but if I even try to browse to a location on my hard drive where some of my own footage is stored, the software crashes with the generic adobe crash screen, which asks for more info and to send a crash log to Adobe.

However, the C:\Users\[myusername]\AppData\Roaming\Adobe\Premiere Rush\1.0\logs folder is completely empty, so I don't really have any more information.

The only thing I can think of which might cause problems is that I'm using a corporate managed version of Windows 10 Enterprise, so I'm wondering if there's some setting on our systems which might be causing problems, even though I do have local admin privileges. But without being able to see the logs, it's difficult for me to say.

Specs: Windows 10 Enterprise 64 bit, Lenovo X260 (8GB RAM, i5-6200U CPU, 256GB SSD)

Just to add another thing: I've been using other CC software (Premiere Pro, Photoshop, InDesign, Illustrator) with absolutely no issue on the same PC for several months.

Message was edited by: Mike Thorpe (added a bit about other CC software working OK)

    This topic has been closed for replies.

    4 replies

    Tsvirko
    Tsvirko
    Participant
    April 7, 2019

    Having the same issue, Rush runs very slow on my computer, when I add media it crashes

    Windows 10 Pro 1803

    Intel Core i7-6600U CPU @ 2.60 GHz 2.81 GHz

    16 GB ram

    64 bit operating system

      caroline_edits
      Community Manager
      caroline_editsCommunity Manager
      Community Manager
      April 9, 2019

      Alright, let's see what we can do.

      Have you tried resetting your preferences? With the app closed, hold down Command+Option+Shift (Mac) or Cntrl+Alt+Shift (PC) then launch the app! Keep holding the keys down until Rush asks you if you want to clear your plugin cache and preferences. Say yes!

      Let me know if Rush will let you import then.

      Caroline

      J
      jamiek38019778
      Participant
      October 2, 2019
      I tried this, and the same issue is still persisting.
        P
        PhotosOnCall
        Participant
        January 28, 2019

        I have the same issue with a simple mp4 from media converter. Windows 10.

        caroline_edits
        Community Manager
        caroline_editsCommunity Manager
        Community Manager
        January 28, 2019

        Hey Brian.Hanna!

        Would you mind telling me more about what kind of footage you're using and the computer you're using it on? I need to know your CPU, GPU, OS, the whole works.

        Thanks!

        Caroline

        P
        PhotosOnCall
        Participant
        January 29, 2019

        OS Name Microsoft Windows 10 Home

        Version 10.0.17134 Build 17134

        Other OS Description Not Available

        OS Manufacturer Microsoft Corporation

        System Name xxxxxxxxxxxxxxxxxx

        System Manufacturer Dell Inc.

        System Model XPS 8930

        System Type x64-based PC

        System SKU 0859

        Processor Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz, 3192 Mhz, 6 Core(s), 12

        Logical Processor(s)

        BIOS Version/Date Dell Inc. 1.1.3, 11/2/2018

        SMBIOS Version 3.1

        Embedded Controller Version 255.255

        BIOS Mode UEFI

        BaseBoard Manufacturer Dell Inc.

        BaseBoard Model Not Available

        BaseBoard Name Base Board

        Platform Role Desktop

        Secure Boot State On

        PCR7 Configuration Elevation Required to View

        Windows Directory C:\WINDOWS

        System Directory C:\WINDOWS\system32

        Boot Device \Device\HarddiskVolume5

        Locale United States

        Hardware Abstraction Layer Version = "10.0.17134.471"

        User Name xxxxxxxxxxxxxxxx

        Time Zone Eastern Standard Time

        Installed Physical Memory (RAM) 32.0 GB

        Total Physical Memory 31.8 GB

        Available Physical Memory 8.84 GB

        Total Virtual Memory 43.8 GB

        Available Virtual Memory 8.37 GB

        Page File Space 12.0 GB

        Page File C:\pagefile.sys

        Kernel DMA Protection Off

        Virtualization-based security Not enabled

        Device Encryption Support Elevation Required to View

        Hyper-V - VM Monitor Mode Extensions Yes

        Hyper-V - Second Level Address Translation Extensions Yes

        Hyper-V - Virtualization Enabled in Firmware Yes

        Hyper-V - Data Execution Protection Yes

        Graphics card Nvidia 1060 6GB

        On Mon, Jan 28, 2019 at 6:55 PM carolinesears <forums_noreply@adobe.com>

        caroline_edits
        Community Manager
        caroline_editsCommunity Manager
        Community Manager
        November 9, 2018

        Hey there, Mike!

        How's Premiere working for you now? We're checking in with folks after the most recent updates.

        Any feedback?
        -Caroline

        miket12750808
        miket12750808Author
        Participant
        November 12, 2018

        Thanks for letting me know, Caroline. I'll see if I can find some time in the next couple of days to give it a test, and then I'll let you know!

          Mark Mapes
          Community Manager
          Mark MapesCommunity Manager
          Community Manager
          October 26, 2018

          Let's start with the exact media in your folders. What type of content is it [file type, codec (if you know), camera/source]?

          miket12750808
          miket12750808Author
          Participant
          October 26, 2018

          Thanks Mark...

          For some reason, neither VLC nor Windows Media Player are showing me the codec information (blank information on all files on both apps), even though they play correctly. One of the folders on my PC that I browsed to was a general dumping ground of files and images in various formats and from various locations, however, one of the folders where it still crashed anyway contains:

          - Six .MTS files recorded off a Canon Legria HFR76 (or possibly HFM52)

          - Four .MP4 files which were originally exported from Premiere Pro (I think as x264?)

          - One .MP4 file of unknown source.

          (BTW, in case anyone's wondering why I'm not just sticking to Premiere Pro, I'm testing Rush out for a few colleagues who also have CC subscriptions, but have only really used it for Photoshop and InDesign so far )

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