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Participant
August 9, 2020
Question

Rush is not loading projects

  • August 9, 2020
  • 1 reply
  • 1143 views

Rush on my laptop is stuck on the loading page. The loading circle just keeps spinning forever. I tried uninstalling and reinstalling Rush and CC, logging my account out and back in, restarting my laptop, even letting one of your agents control my laptop, but nothing is solved. It just randomly happens. It hadn't been working for like 2 months but then it worked completely fine a few days ago.

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1 reply

Kartika Rawat
Community Manager
Community Manager
August 10, 2020

Hi Terrence,

We're sorry for the trouble you're having with Premiere Rush while launching. I hope this community discussion helps: https://community.adobe.com/t5/premiere-rush/premiere-rush-showing-blue-circle-constantly/m-p/11317242?page=1#M5975

Let us know how it goes.

 

Thanks,

Kartika

Participant
August 18, 2020

Hey Kartika, the issue is currently resolved after the laptop's WiFi issue was fixed. I will inform you if this happens again.

Kartika Rawat
Community Manager
Community Manager
August 18, 2020

Glad to hear it has been resolved! Feel free to reach out if you run into any other questions or issues in the future.

 

Happy editing!

Kartika