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jamesc8272865
Participant
November 22, 2018
Answered

Rush Project Won't Load

  • November 22, 2018
  • 16 replies
  • 21410 views

I have one project that will not open... other projects will open, but not this one.

I was editing the project, exited the program, went right back in and it won't load. When I click on the project it just shows a grey window, nothing else.

Is there anything I can try?

    This topic has been closed for replies.
    Correct answer robertmazzo

    I think at times you have to completely LOGOUT of Adobe, which you do from the Adobe Cloud Application (the main application which allows you to launch all your adobe apps).

    16 replies

    Show previous replies
    D
    daniild43510690
    Participant
    May 9, 2019

    I am extremely frustrated with this issue. Spent 6 hours editing to get this. Any way to fix this or retrieve the file to work in a different software?

      zackboyd
      zackboyd
      Participant
      January 6, 2019

      Also having the same issue for a specific project. Rush dumped saying it 'Encountered an Error' and now that project wont load on any device.

      mysterym36207177
      mysterym36207177
      Participant
      December 9, 2018

      I have the same problem as you. I open the project and nothing loads. There is only a gray screen. I can still create new projects but I can't open this project.

      caroline_edits
      Community Manager
      caroline_editsCommunity Manager
      Community Manager
      December 5, 2018

      Hey JamesC!

      Did you ever get your project to pull back up?

      -Caroline

      mysterym36207177
      mysterym36207177
      Participant
      December 9, 2018

        mysterym36207177
        mysterym36207177
        Participant
        December 9, 2018

        carolinesears​

        I have posted a screenshot of what I think james is going through. I am going through the same problem.

        caroline_edits
        Community Manager
        caroline_editsCommunity Manager
        Community Manager
        November 27, 2018

        Could you post a screenshot of what it looks like when you try to open your project? I'm not completely sure what you mean by "grey window."

        -Caroline

        L
        Lyndon 49
        Participant
        December 10, 2018

        I have the same problem, tried everything, still comes up the same, have uninstalled and reinstalled programme, I can not get it to create project nothing, it just hangs with a blue circle spinning, turned off and back on computer still not working, where do I go from here.

        Lyndon Williams

        WLyndn1@aol.com

          caroline_edits
          Community Manager
          caroline_editsCommunity Manager
          Community Manager
          December 10, 2018

          Hi everyone! Lyndon 49  mysterym36207177

          Sorry to hear that Rush isn't working smoothly. My first idea is to find out if your machines meet the minimum requirements for the software! You can post your info here and I will check for you, or you can check yourselves at this link: Adobe Premiere Rush CC System Requirements

          If your system meets the minimum requirements, please make sure everything is updated! Your OS, graphics drivers, CPUs, the whole lot. Because Rush is a recent software, it is most compatible with the newest versions of your hardware.

          If your system is completely up-to-date, you've restarted your computer, and your screen is STILL completely gray with nothing showing, try selecting "View" from the toolbar at the top of your screen and selecting "Project Panel" from the drop-down menu. Does anything appear?

          If none of these work for you, please post your system specs (OS, GPU, CPU, etc.) so I can give specific solutions for your hardware.

          On a PC, please go to your System Settings, click on "System", and select "About."

          On a Mac, please click the Apple logo in the top left of your screen and select "About This Mac"

          Screenshot this info and drag the file into the reply box to upload it!

          emiliat65082841 Your issue seems different than the one we're troubleshooting here. If none of these issues suggested work for you, I would like for you to make a new thread in this forum so that your specific problem can be addressed! 

          -Caroline

          gerikp
          Community Expert
          gerikpCommunity Expert
          Community Expert
          November 23, 2018

          I've not run into this issue but what I would try would be some of the normal troubleshooting stuff such a restarting your computer. Signing out and signing back into Adobe Creative Cloud. Making sure you have the latest Updates. Turn your project sync on or off and then back to its original state again. Maybe even try clearing your Media Cache under preferences.

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