Of course. That's the thing with these image generators. There is a "luck" component that comes with trying many different approaches and combinations.   Thanks for sharing your experiments. Caroline ... View more

Thanks for the screenshot! I had a little bit of luck by generating my own source image, uploading it as a composition reference, and then choosing different effects. The only prompt I gave firefly was "apply effect to composition reference" and it did a much better job of retaining the shape/composition, rather than creating new shapes. Some effects did generate new shapes regardless of the prompt.   Were you inputting the same prompt every time? The "stone building looming against a stormy sky"?    Try uploading your composition reference, choosing your art style, then replace your descriptive prompt with the instruction "apply effect to composition reference." See what that gets you. I would also recommend trying different Firefly models to see what it gives you. Firefly 4 might give you different results than Firefly 3.   See screenshot for more details.   I hope this helps! Caroline ... View more

Hey BlueBliss, just checking in! Are you still having this issue in Firefly?   Let us know. Caroline ... View more

Hey Danny, I filled out the prompt a little bit and it was giving me better results.   "An orchard of trees, surrounded by a fence, with a small cottage among the trees, and a couple of bunnies. the scene forms an optical illusion. use the shape of the reference image to decide where trees and fences should go."   When I use Firefly 4 or Firefly 4 Ultra, I get something similar with the psychadelic colors included in the "optical illusion." When I use Firefly 3, it gives me something more reasonable. See screenshots!   Hope this helps, Caroline ... View more

Hi Margaux, just checking in! Did your apps start working after updating?   Caroline ... View more

Thanks for sharing what worked for you!   Caroline ... View more

Thanks for the details! Couple of workspace-related troubleshooting steps we can take.   1. Use the toolbar at the top to go to Window>Workspaces>Reset to Saved Layout. 2. Try using one of the default workspaces that Premiere comes with. Let us know if that helps. 3. Try one of the other versions of Premiere! Did this just start happening in the latest version?   If you have a screen recording of this happening, I can file a fresh bug report and get our product team to look at it.   Happy to help however we can, Caroline ... View more

Hey Benjamin, Sorry about the cursor sticking. Is there anything you've already tried to fix it? Are you using a tablet, a mouse, or a trackpad? Mac or PC? Happy to help if you have some more info.   Caroline ... View more

Hey MisterV, Could you share a screenshot of what it looks like when you search Adobe Stock Free options? Have you tried closing Premiere, logging out and back into the Creative Cloud Desktop App, then re-launching Premiere?   Let us know, Caroline ... View more

Sorry for the frustration trying to export, POwens. We have Premiere 25.5 available for download, I'm wondering if it would give you a better experience. Here's an article on how to update your apps.   Are you exporting to LucidLink as well? Or are you exporting locally?   Let us know, Caroline ... View more

Glad we've all been able to help! One more tip about zooming in and out. The latest version of Premiere has many new transitions and effects available. If you go to the Effects panel, open "Video Effects" and then open "Film Impact Motion FX" you will see effects to "Grow" and "Shrink."   If you drag and drop that to a clip it will automatically zoom in or out of your image depending on which effect you picked. These are new, so I wanted to make sure you knew the effects are there for you if you need them!   Let us know if there's anything else. Caroline ... View more

Glad to hear it, really sorry for any frustration! Thanks for letting us know it's solved.   Caroline ... View more

Correct – there is no way to change the file path of Premiere's core files. It has to do with how an application is installed on an OS rather than where preferences are stored.   Uninstalling Premiere will not do any damage to your .prproj files! You can uninstall using the steps listed in this article, then re-install, and you should be able to pick up where you left off.   Please let us know how it goes! Caroline ... View more

Hey BD, sorry about the support loop you've found yourself in.   Glad that it got updated through Certiport – they rule the realm of Adobe Certifications for us. We have a few safety mechanisms in place to help verify emails. Could you send me a DM with your original, de-activated email, and the email you want it switched to? I'll message our account teams to see how we can help.   Please DO NOT share your email on this public thread! Send me a DM here: https://adobe.ly/428NMuU   Happy to help, Caroline ... View more

Hey there, Has 25.5 worked to solve this problem for you? Here's an article on how to update if you need it.   Let us know, Caroline ... View more

Hey Gilian, are you still having this issue? Does the latest version of Premiere solve your problem? Here's an article on how to update, in case you need it.   Let us know, Caroline ... View more

Thank you for that detail! Do you have any updates available for your Mac? This could help with permissions errors: https://adobe.ly/3IzAssL   Let us know, Caroline ... View more

Hey Koert, just checking in. Do you still see this issue in Premiere 25.5? Would you be able to share the .MOGRT that is flickering?   Let us know if you need any further assistance, Caroline ... View more

Hey Terry, Is Premiere still giving you a hard time when you launch it? If you click "Don't Send" does it allow you to keep editing? Or does it crash?   Let us know if you need any further assistance, Caroline ... View more

Hey, sorry for this issue! If the user profile is corrupted, that tells us it's an issue related to permissions settings. This might be too simple, but does right-clicking Premiere to select 'Run as Administrator' solve it on your original user profile?   I also found this article on copying data over from one user profile to another: https://adobe.ly/4pBSbRb   Glad you found a workaround! Just wanted to throw my two cents in. Caroline ... View more

Thanks for all the details! Have you tried nesting the clip before applying the keyframes?   Let us know, Caroline ... View more

Hey Eduardo, any update on your troubleshooting? We were wondering if you found a fix.   Caroline ... View more

Just a few rapid-fire questions that may help. Have you tried exporting to different locations on your computer? Do you have enough storage available to export to? Did you try other presets in the Export Settings?   Some details on your GPU card would be great. Let us know if you still need help. Caroline ... View more

Wow, thank you for that rich visual image of the ork base hahah. I was just asking a clarifying question to help me find the right people to make this change, and to help update the documentation with as much understanding of your use case as possible!   Best, Caroline ... View more

Hey Rob, just following up! Did your export work in the official release of Premiere and Media Encoder? Let us know.   Caroline ... View more

Hey there, did any of the suggestions in this thread help? Resetting preferences would be my suggestions. Peru_Bob shared a link on how to do that.   Let us know if you need any more assistance, Caroline ... View more

Sorry that the beta apps are missing for you! Could you please share a screenshot of your Creative Cloud desktop app?   I attached a screenshot of my Creative Cloud app. You should be able to go to the "Apps" section and switch to the "Beta" tab at the top to see the beta applications. If you don't see the "Beta" tab, try scrolling over to the right.   Let us know if this helps Caroline ... View more

I find YouTube videos to be most helpful! Here's a short tutorial on how to use the new masking features.   Caroline ... View more

Hey Eric! Sorry about the issue with generative extend!   Did Jamie's info help you out at all? I'm mostly looking at the last caveat he shared. Some enterprise users, particularly those with a CCE v3 license, don't have Firefly services enabled. Therefore, they will not be able to access Generative Extend.   Let us know if you heard anything from your IT and admin teams. We'll help however we can. Caroline ... View more