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T
ttricktt
Participating Frequently
August 4, 2020
Question

Share to local computer doesn't work.

  • August 4, 2020
  • 2 replies
  • 4016 views

I have been invoiced (paid account) four times but still can't share or export to my local computer. I'm wondering if it's a software bug? I might add that I uninstalled Rush, used the Adobe removal tool, reinstalled Rush but it still does not work. Very disappointing product.

PC - Windows 10 v1909
RAM 32 GB
CPU Intel i5 3.5 GHz

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    2 replies

    L
    liutauras0D4D
    New Participant
    June 3, 2022

    same problem - with newest version ;( 

    D
    duTHCess
    New Participant
    June 8, 2022

    Same problem .. reinstalled everything and still can't share or save 

    M
    Mackenzie2566254127fp
    New Participant
    August 15, 2022

    SAME, nothing is helping. 

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    August 5, 2020

    Hey there!

    So sorry for the frustrating experience. Can you elaborate on the issue?

    • Are you getting any error codes or messages while exporting?
    • Does it happen with a specific project or is it random?

    Let us know. We're here to assist.

     

    Thanks,

    Kartika

     

    T
    ttrickttAuthor
    Participating Frequently
    August 5, 2020

    Any project I have created I can't export. I might add I get the blue bar on the top that says to upgrade. When I click Share link no interface or menus are presented.

    T
    ttrickttAuthor
    Participating Frequently
    August 14, 2020

    Thanks for the video it helps. Could you try resetting the preferences? Press and hold the Alt key while launching the app. Let go of the Alt key when the splash screen appears. You will get a dialogue box asking for resetting the preferences.

    Is your project is synced to Creative Cloud? https://helpx.adobe.com/premiere-rush/help/project-syncing-premiere-rush.html

     

    Kartika

     

     


    I tryed the Alt key method but share doesn't work.

    No, I have  Cloud Synce turned off it takes to long to upload.

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