I have been invoiced (paid account) four times but still can't share or export to my local computer. I'm wondering if it's a software bug? I might add that I uninstalled Rush, used the Adobe removal tool, reinstalled Rush but it still does not work. Very disappointing product.
PC - Windows 10 v1909
RAM 32 GB
CPU Intel i5 3.5 GHz
So sorry for the frustrating experience. Can you elaborate on the issue?
Let us know. We're here to assist.
Any project I have created I can't export. I might add I get the blue bar on the top that says to upgrade. When I click Share link no interface or menus are presented.
Got it! Can you share a short screen recording or screenshots that shows the issue?
Let us know.
Clicking the Share button doesen't work.
Thanks for the video it helps. Could you try resetting the preferences? Press and hold the Alt key while launching the app. Let go of the Alt key when the splash screen appears. You will get a dialogue box asking for resetting the preferences.
Is your project is synced to Creative Cloud? https://helpx.adobe.com/premiere-rush/help/project-syncing-premiere-rush.html
I tryed the Alt key method but share doesn't work.
No, I have Cloud Synce turned off it takes to long to upload.
Thanks for confirming. Can you tell us the exact version of Premiere Rush you're using?
Also, just to confirm, was it working fine in the previous version?
Let us know.
Version 1.5.20 Build 571
I'm not sure what the original version was but it never worked and I was hoping after the update that it would work.
I also have another problem at start up. You can visit the problem in the link below. I followed the instuctions but no luck.
Can you try launching Run as administrator? Right-click on the app icon, select Run as administrator and see if you're still getting an error.
Also, let us know how it goes after updating Rush.
I ran as an administrator and updated RUSH. Same problem no Share menu.
Why does it say I only get 3 exports is that part of the problem?
Looks like we need to take a closer look at what's going on. Would you mind contacting us here? http://helpx.adobe.com/contact.html
We'll need to hop on a remote session to troubleshoot this further.
I appriciate the help but what am I looking for when I click the link? Nothing on the web page seems spacific for remote help.
This will access you to continue troubleshooting with our support agents via phone or chat. Please see the image for references:
I hope this helps.