Share to local computer doesn't work.

[ttricktt]

I have been invoiced (paid account) four times but still can't share or export to my local computer. I'm wondering if it's a software bug? I might add that I uninstalled Rush, used the Adobe removal tool, reinstalled Rush but it still does not work. Very disappointing product.

PC - Windows 10 v1909
RAM 32 GB
CPU Intel i5 3.5 GHz

[Kartika Rawat]

Hey there!

So sorry for the frustrating experience. Can you elaborate on the issue?

• Are you getting any error codes or messages while exporting?
• Does it happen with a specific project or is it random?

Let us know. We're here to assist.

Thanks,

Kartika

[ttricktt]

Any project I have created I can't export. I might add I get the blue bar on the top that says to upgrade. When I click Share link no interface or menus are presented.

[Kartika Rawat]

Got it! Can you share a short screen recording or screenshots that shows the issue?

Let us know.

Kartika

[ttricktt]

Clicking the Share button doesen't work.

[Kartika Rawat]

Thanks for the video it helps. Could you try resetting the preferences? Press and hold the Alt key while launching the app. Let go of the Alt key when the splash screen appears. You will get a dialogue box asking for resetting the preferences.

Is your project is synced to Creative Cloud? https://helpx.adobe.com/premiere-rush/help/project-syncing-premiere-rush.html

Kartika

[ttricktt]

I tryed the Alt key method but share doesn't work.

No, I have  Cloud Synce turned off it takes to long to upload.

[Kartika Rawat]

Thanks for confirming. Can you tell us the exact version of Premiere Rush you're using? 

Also, just to confirm, was it working fine in the previous version? 

Let us know.

Kartika

[ttricktt]

Version 1.5.20 Build 571

I'm not sure what the original version was but it never worked and I was hoping after the update that it would work. 

I also have another problem at start up. You can visit the problem in the link below. I followed the instuctions but no luck.

https://community.adobe.com/t5/premiere-rush/rush-startup-bug/m-p/11338036?page=1#M6114

[Kartika Rawat]

Can you try launching Run as administrator? Right-click on the app icon, select Run as administrator and see if you're still getting an error.

Also, let us know how it goes after updating Rush.

Kartika

[ttricktt]

I ran as an administrator and updated RUSH. Same problem no Share menu.

[ttricktt]

Why does it say I only get 3 exports is that part of the problem?

[Kartika Rawat]

Looks like we need to take a closer look at what's going on. Would you mind contacting us here? http://helpx.adobe.com/contact.html

We'll need to hop on a remote session to troubleshoot this further.

Thanks!

Kartika

[ttricktt]

I appriciate the help but what am I looking for when I click the link? Nothing on the web page seems spacific for remote help.

Thanks,

Rick

[Kartika Rawat]

Hey Rick!

This will access you to continue troubleshooting with our support agents via phone or chat. Please see the image for references:

I hope this helps.

Kartika

[sean297007076j85]

Hi. Did you manage to resolve this problem?

I'm having this problem too.

Trying to share but just have a pop up asking to upgrade. Do I only have a number of shares available and now I've run out? 

[liutauras0D4D]

same problem - with newest version ;( 

[duTHCess]

Same problem .. reinstalled everything and still can't share or save 

[Mackenzie2566254127fp]

SAME, nothing is helping. 

[30762983yse1]

Hi am having the same problem. Rush does not like to Share. 😞

[Kevin-Monahan]

Hi,

Can you try updating Rush? Which plan are you paying for? Let us know.

Thanks,
Kevin

[30762983yse1]

Hi Kevin,

I have adobe enterprise. I tried installing an older version but no effect.

[Kevin-Monahan]

Hi @30762983yse1,

Oh, Enterprise? That's probably the issue, and I suspect others on this thread are either enterprise or EDU installations, which are handled by the IT department on your end. I have a theory: IT techs can make errors when desigining installers for the users on your network if they are not mindful of the various vesions of software. I think you need to contact them directly and ask them to create an installer for the premium version of Rush. I believe they are mistakenly giving you the "starter" version instead. Let us know what they say.

Thanks,
Kevin